At Orion Innovation, I manage team schedules, track performance, and optimize workflows as a Team Leader. I also conduct training for new hires to improve onboarding and efficiency.
I prepare and maintain Quality Management, Weekly Statistics, and GBU reports. I lead weekly meetings and manage Confluence documentation and ticketing Excel sheets for managerial review.
Previously, as a Support Specialist L2 at Orion Innovation, I guided L1 colleagues and handled software, hardware, and IAM tickets. I also managed Confluence and kept the ticketing queue clean.
At NCR, I provided frontline technical support to clients and end-users, diagnosing hardware and software issues and using ticketing systems to log and track incidents.
