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Svetlana Le

@svetlanale

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Operations and Client Management professional who built customer support processes and workflows from scratch.

Georgia

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At Salwe adore, I managed client requests and coordinated orders from initial intake through completion, working with clients, couriers, suppliers, and service providers. I built customer support processes and workflows from scratch and maintained a 92% customer satisfaction rate.

As a Franchise Branch Operator, I coordinated suppliers, purchasing, staffing, and daily operations alongside my client management role. At El Hostal, La Casa, I supported international guests with bookings, payments, and travel-related information, including entry requirements and residence permit matters.

Experience

Work history, roles, and key accomplishments

Administrator

El Hostal, La Casa

Jan 2023 - Dec 2023 (11 months)

Provided customer and operational support for international guests, coordinating bookings, payments, and service requests. Consulted on entry requirements and travel insurance while managing multiple concurrent tasks.

Booking.Com Agoda Customer Support Multilingual Communication Operations Coordination

Customer Support Manager

Salwe Adore

Jan 2016 - Dec 2021 (5 years 11 months)

Managed client requests and operational processes, coordinating multi-step requests from intake to completion. Handled changes, urgent requests, complaints, and escalations while maintaining accurate records and training new couriers.

Client Management Operations Coordination CRM Google Sheets Excel Process documentation SLA Training

Franchise Branch Operator

Confectionery Franchise

Independently coordinated day-to-day operations of a small franchise branch, including supplier selection, purchasing, staffing, and operational planning. Recruited and trained two employees and documented procedures.

Supplier Management Purchasing Staffing Operations Planning Process documentation