Sven Taylor-Haasz

Owns a VIP/HNW portfolio and delivers white-glove success across trading, staking, custody, and new product adoption, improving VIP product uptake by 15%. Serves as a senior escalation point for complex trading/custody/staking inquiries and translates customer feedback into product roadmap input.

Owned an £8.2M EMEA enterprise portfolio across public-sector and enterprise accounts, driving a 20% increase in adoption through role-based onboarding and enablement. Delivered executive QBRs/EBRs, built account health scoring and lifecycle reporting for early risk detection, and partnered cross-functionally to resolve blockers and support retention/expansion.

Led post-sale success for a EUR 1M+ regulated institutional engagement in China, owning onboarding, enablement, adoption, renewals, and commercial negotiation. Built customer success plans with outcome milestones, created onboarding/training frameworks from scratch, and built the HubSpot CRM (including data migration) to scale CS reporting and account management.

Directed token-based infrastructure initiatives, translating blockchain concepts (token utility and dApp fundamentals) into business-relevant use cases for internal and external stakeholders. Supported partner engagement and product innovation in a heavily regulated, stakeholder-driven environment.

Led cross-functional commercial strategy and execution across multi-market initiatives, managing executive relationships, strategic planning, and partner negotiations. Built and coached teams of up to 30 across markets to drive performance, operational consistency, and measurable outcomes.

Completed META-511: NFTs, Blockchain and Metaverse, covering concepts in blockchain and emerging digital asset technologies.

Completed training in web and app development, including JavaScript, React, Node.js, and SQL.

Completed the FINRA Securities Industry Essentials (SIE) credential for the US financial industry regulatory exam.