Suzzy SerwaaSS
Open to opportunities

Suzzy Serwaa

@suzzyserwaa

Dedicated professional with expertise in data entry and customer support.

Ghana

What I'm looking for

I am looking for a role that values efficiency, teamwork, and growth opportunities.

I am a dedicated and detail-oriented professional with extensive experience in customer service, data entry, office administration, banking operations, and procurement. My career has been marked by a commitment to delivering exceptional client service and facilitating smooth office functions. I have successfully managed office inventories and vendor relationships, ensuring operational efficiency in dynamic environments.

Currently, I serve as a Research Analyst at Silverlight Research Expert Network, where I have consistently met recruitment targets and enhanced network diversity. My previous roles, including Office Assistant at Stanbic Bank and Sales Executive at TF Financial Services, have honed my skills in client onboarding, loan facilitation, and sales strategy development. I am eager to leverage my expertise to streamline operations and enhance customer service in my next role.

Experience

Work history, roles, and key accomplishments

SN
Current

Research Analyst

Silverlight Research Expert Network

Oct 2023 - Present (1 year 8 months)

As a Research Analyst, I identified and recruited over 50 industry experts monthly, enhancing network diversity. I conducted 200+ cold calls weekly, achieving a 65% connection rate, and executed targeted email campaigns with a 20% response rate. I consistently met recruitment targets and prepared detailed performance reports.

Education

Degrees, certifications, and relevant coursework

University of Education, Winneba logoUW

University of Education, Winneba

Bachelor of Arts, Political Science Education with Geography

2019 - 2023

Studied Political Science Education with Geography, focusing on the integration of political science concepts with geographical analysis to enhance educational practices.

AS

Armed Forces Senior High / Tech School

West African Senior School Certificate

2015 - 2018

Completed the West African Senior School Certificate, acquiring foundational knowledge and skills in various subjects.

HS

His Grace International Junior High School

Junior High School Certificate

2013 - 2015

Achieved the Junior High School Certificate, demonstrating proficiency in basic education subjects.

Tech stack

Software and tools used professionally

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Suzzy Serwaa - Research Analyst - Silverlight Research Expert Network | Himalayas