Suzzy Serwaa
@suzzyserwaa
Dedicated professional with expertise in data entry and customer support.
What I'm looking for
I am a dedicated and detail-oriented professional with extensive experience in customer service, data entry, office administration, banking operations, and procurement. My career has been marked by a commitment to delivering exceptional client service and facilitating smooth office functions. I have successfully managed office inventories and vendor relationships, ensuring operational efficiency in dynamic environments.
Currently, I serve as a Research Analyst at Silverlight Research Expert Network, where I have consistently met recruitment targets and enhanced network diversity. My previous roles, including Office Assistant at Stanbic Bank and Sales Executive at TF Financial Services, have honed my skills in client onboarding, loan facilitation, and sales strategy development. I am eager to leverage my expertise to streamline operations and enhance customer service in my next role.
Experience
Work history, roles, and key accomplishments
Research Analyst
Silverlight Research Expert Network
Oct 2023 - Present (1 year 8 months)
As a Research Analyst, I identified and recruited over 50 industry experts monthly, enhancing network diversity. I conducted 200+ cold calls weekly, achieving a 65% connection rate, and executed targeted email campaigns with a 20% response rate. I consistently met recruitment targets and prepared detailed performance reports.
Office Assistant
Stanbic Bank
Nov 2023 - Apr 2024 (5 months)
In my role as an Office Assistant, I collaborated with the credit department to facilitate loan facilities, reviewed loan documents for accuracy, and assisted clients with facility letters. I organized a filing system for over 1,000 documents and prepared meeting reports for strategic planning.
Sales Executive
TF Financial Services
Nov 2021 - Nov 2021 (0 months)
As a Sales Executive, I exceeded sales targets by 15% monthly through effective marketing of financial products. I conducted KYC processes for clients and developed tailored financial solutions, contributing to a 25% increase in customer satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Education, Winneba
Bachelor of Arts, Political Science Education with Geography
2019 - 2023
Studied Political Science Education with Geography, focusing on the integration of political science concepts with geographical analysis to enhance educational practices.
Armed Forces Senior High / Tech School
West African Senior School Certificate
2015 - 2018
Completed the West African Senior School Certificate, acquiring foundational knowledge and skills in various subjects.
His Grace International Junior High School
Junior High School Certificate
2013 - 2015
Achieved the Junior High School Certificate, demonstrating proficiency in basic education subjects.
Availability
Location
Authorized to work in
Job categories
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