Suzette Van Der Merwe

Manage rental property operations in Joubertina including tenant relations, maintenance coordination and financial record-keeping since 2024.

Ran family nursery operations from purchasing and plant care to bookkeeping, improving operational efficiency during 2022–2024.

Founded and operated a successful second-hand household goods shop from 2018–2020, growing sales before COVID-related closure.

Operated cocktail bar and assisted with bookings and general restaurant duties at a 12-table beach restaurant in Brazil (2015–2018).

Provided PlayStation customer support and repaired consoles through troubleshooting, resolving account and hardware issues (2014–2015).

Advised callers on student funding and legislation in Scotland, guided applications and received an award for caller satisfaction (May–Nov 2014).

Provided full personal care for up to 20 residents and acted as key carer for 4, coordinating with families to ensure high-quality care (2011–2013).

Handled after-sales furniture issues across suppliers, stores and carriers, managing refunds, replacements and quality assurance (2010–2011).

Managed inbound/outbound campaigns, co-developed operations for a major client, trained staff and monitored up to 80 agents to meet targets (2008–2010).

Provided full-time care for an advanced MS patient, coordinating with medical staff and supporting hospital respite care (2006–2008).

Performed barista, waiting and bartending roles across hospitality settings, developing customer service and beverage preparation skills (2003–2006).