Jessica Damon

Responsible for various office tasks including answering phones, responding to emails, scheduling appointments, and greeting visitors. Assisted with filing, data entry, and organizing documents to support day-to-day administrative duties.

Specialized in elderly care, assisting individuals with illnesses such as cancer and dementia. Maintained client care records and provided daily assistance with activities like bathing, dressing, and catheter care.

Managed customer queries for UK and Canada clients via live chat, email, and phone. Utilized CRM platforms like Zendesk to resolve complaints, process refunds, and maintain a 96% customer satisfaction rate.

Provided personalized care for a 3-year-old, ensuring a safe and nurturing environment. Maintained communication with parents and created educational activities.

Managed various administrative tasks including email management, scheduling, travel arrangements, document preparation, social media management, and research.

Delivered exceptional customer service in a restaurant setting, managed menus, and adhered to food safety regulations while working effectively as part of a team.

Taught English to children aged 3-10, creating engaging lessons and activities to improve language skills.

Completed the Cambridge Curriculum with IGCSE and AS Levels, focusing on a broad range of subjects that prepared me for further education and professional development.