Open to opportunities

Ross De Jager

@rossdejager

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Experienced target-driven sales and marketing professional with 17+ years in sales, customer service and hospitality.

South Africa

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What I'm looking for

I’m looking for a role where I can use my problem-solving skills to turn around negative situations. I value an environment that prioritizes empathy and clear communication over just speed, as I believe that’s how you build long-term customer loyalty.

I am an experienced, target-driven sales and marketing professional with over 17 years' experience across customer service, hospitality, and corporate environments. I bring consistent achievement against targets and a strong commitment to company values.

I have managed staff performance, developed teamwork and trust, and focused on staff development with regular performance reviews. I thrive under pressure and can work independently or collaboratively to meet business goals.

My background includes frontline sales roles, traveling sales consultancy, call centre support, entrepreneurship in hospitality, and technical CNC/CAD experience. Notable achievements include 100% target attainment in 2017 and 2018 while at Würth South Africa.

I am enthusiastic, loyal, and results-focused, with strengths in customer service, problem solving, digital marketing, and territory development. I seek roles where I can contribute to growth, lead by example, and continue developing professionally.

Experience

Work history, roles, and key accomplishments

Current

Waitron & Service Ambassador

Current

Ocean Basket Glengarry

May 2019 - Present (6 years 9 months)

Provided front-of-house service and customer engagement while supporting online marketing efforts for the restaurant owner; maintained high service standards and contributed to increased customer satisfaction since May 2019.

Customer Service Hospitality Time Management Online Marketing Teamwork Problem Solving

Customer Sales Consultant

Würth South Africa

Jun 2015 - Apr 2019 (3 years 10 months)

Field sales representative responsible for territory development, cold calling, payment collections and sales reporting; achieved 100% sales targets in 2017 and 2018.

Territory Development Cold Calling Sales Reporting Credit Control Customer Relationship Management

Customer Call Centre Specialist

Würth South Africa

Jan 2015 - May 2015 (4 months)

Handled inbound customer service and sales support, maintained customer data and processed orders, contributing to operational efficiency prior to promotion.

Order Processing Customer Service Collaboration

Waitron & Service Ambassador

Ocean Basket Glengarry

Jul 2009 - Dec 2014 (5 years 5 months)

Delivered high-quality service and developed entrepreneurial skills while working front-of-house, driving sales and guest satisfaction from July 2009 to December 2014.

Customer Service Hospitality Time Management entrepreneurship Teamwork