I’m looking for a role where I can use my problem-solving skills to turn around negative situations. I value an environment that prioritizes empathy and clear communication over just speed, as I believe that’s how you build long-term customer loyalty.
Ross De Jager
@rossdejager
Experienced target-driven sales and marketing professional with 17+ years in sales, customer service and hospitality.
What I'm looking for
I am an experienced, target-driven sales and marketing professional with over 17 years' experience across customer service, hospitality, and corporate environments. I bring consistent achievement against targets and a strong commitment to company values.
I have managed staff performance, developed teamwork and trust, and focused on staff development with regular performance reviews. I thrive under pressure and can work independently or collaboratively to meet business goals.
My background includes frontline sales roles, traveling sales consultancy, call centre support, entrepreneurship in hospitality, and technical CNC/CAD experience. Notable achievements include 100% target attainment in 2017 and 2018 while at Würth South Africa.
I am enthusiastic, loyal, and results-focused, with strengths in customer service, problem solving, digital marketing, and territory development. I seek roles where I can contribute to growth, lead by example, and continue developing professionally.
Experience
Work history, roles, and key accomplishments
Waitron & Service Ambassador
Ocean Basket Glengarry
May 2019 - Present (6 years 9 months)
Provided front-of-house service and customer engagement while supporting online marketing efforts for the restaurant owner; maintained high service standards and contributed to increased customer satisfaction since May 2019.
Customer Sales Consultant
Würth South Africa
Jun 2015 - Apr 2019 (3 years 10 months)
Field sales representative responsible for territory development, cold calling, payment collections and sales reporting; achieved 100% sales targets in 2017 and 2018.
Customer Call Centre Specialist
Würth South Africa
Jan 2015 - May 2015 (4 months)
Handled inbound customer service and sales support, maintained customer data and processed orders, contributing to operational efficiency prior to promotion.
Waitron & Service Ambassador
Ocean Basket Glengarry
Jul 2009 - Dec 2014 (5 years 5 months)
Delivered high-quality service and developed entrepreneurial skills while working front-of-house, driving sales and guest satisfaction from July 2009 to December 2014.
CNC Router Operator
Oasis Engineering
Jan 2003 - Dec 2008 (5 years 11 months)
Operated and programmed CNC routers and performed CAD drafting and design tasks, supporting production processes until company closure in 2008.
CNC Router Trainee
MultiCam RSA
Mar 2002 - Dec 2002 (9 months)
Trained on CNC programming, CAD drafting and AutoCAD software, gaining foundational skills for subsequent CNC operator role.
Waitron & General Assistant
Ravens Ait Island
Feb 2000 - Jan 2002 (1 year 11 months)
Provided waitstaff and general assistant support at a wedding and conference centre while on a UK working holiday visa from 2000–2002.
Education
Degrees, certifications, and relevant coursework
Excel with Business
Sales Certificate; Web Designing Certificate, Sales; Web Design
2014 - 2014
Completed Sales and Web Designing certificate courses through Excel with Business in 2014.
The Academy of Financial Trading
Online Trading Certificate, Online Trading
2013 - 2013
Completed an Online Trading certificate course in 2013.
University of Stellenbosch
Digital Marketing Certificate (NQF 6), Digital Marketing
Obtained a Digital Marketing Certificate (NQF 6) from the University of Stellenbosch in 2012.
CAD Class Bellville
AutoCAD Software Certificate, Computer-Aided Design
2002 - 2002
Completed an AutoCAD software certificate course covering CAD drafting and design in 2002.
Stellenberg High School
Grade 12 Certificate, Secondary Education
Completed Grade 12 matriculation at Stellenberg High School, Class of 1999.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Social media
Job categories
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