Open to opportunities

Kayley Kirby

@kayleykirby

Message

Customer-focused property management professional delivering empathetic leasing, operations, and guest hospitality.

United States

Message

What I'm looking for

I am seeking a role in property management or leasing where I can use my hospitality, communication, and marketing skills to improve resident experiences, mentor teammates, and drive occupancy and retention.

I am a dedicated property management and customer service professional with experience in leasing, payroll, renewals, touring, check processing, social media, and training new team members. I pair a strong work ethic and collaborative spirit with empathy and communication skills honed in hospitality and advertising roles, consistently exceeding leasing goals and contributing to occupancy and resident retention.

I have a dual background in psychology and creative advertising, which informs my tailored approach to resident experiences and marketing support. I take pride in mentoring colleagues, streamlining processes, and creating positive, lasting experiences for prospects and residents while maintaining high professional standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

PRG Real Estate

Aug 2024 - Present (1 year 5 months)

Manage leasing operations including payroll, renewals, tours, resident communications, and training; improved conversion and supported occupancy and resident retention goals through strong customer relationships.

Property Management Leasing Tenant Relations Payroll Social Media Customer Service

Waitress

Ruth's Chris Steak House

Aug 2020 - Jan 2025 (4 years 5 months)

Delivered high-quality hospitality, managed time-sensitive service operations, and maintained clear team communication to enhance guest satisfaction and shift efficiency.

Customer Service Time Management Communication Sales Teamwork Hospitality Attention To Detail

Advertising Intern

Familiar Creatures

Sep 2023 - Jul 2024 (10 months)

Supported sales and marketing teams by creating content, coordinating client communications, and assisting campaign execution, contributing to creative strategy and project delivery.