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Suzanne Koller

@suzannekoller

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I manage customer accounts, orders, quotes, reporting, and sales support.

United States

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What I'm looking for

I'm looking for remote customer service, inside sales, account support, or sales operations work where I can manage customer relationships, process orders and quotes, resolve issues, and support accurate, high-volume operations.

I'm currently supporting customer orders at LGS Specialty Sales, from entry through delivery, invoicing, freight scheduling, pickups, inventory receipts, and AVIS reporting.

Previously at Frost King/Thermwell and PowerPak Civil & Safety, I prepared quotes, maintained customer portal information, coordinated custom orders, communicated with vendors, and built long-term customer relationships.

I've also provided billing, scheduling, records management, receivables, and administrative support at Brooker Engineering while improving filing systems and digital access to records.

My earlier laboratory career included supervising up to 20 employees, managing testing schedules and study documentation, training staff, maintaining inventory records, and supporting quality and compliance requirements.

Experience

Work history, roles, and key accomplishments

Current

Account and Category Associate

Current

LGS Specialty Sales, Ltd.

Jul 2022 - Present (4 years 2 months)

Manage customer orders from entry through delivery, including invoicing, freight scheduling, and coordination of customer pickups. Prepare monthly reports covering sales, procurement costs, and inventory activity.

Customer Service Order Processing Invoicing Freight Coordination Inventory Management Reporting AVIS Reporting Cross Functional Collaboration Excel

Account Administrator

Frost King/Thermwell Co., Inc.

Jun 2020 - Jul 2022 (2 years 1 month)

Supported major customer accounts by preparing pricing quotes, communicating updates, and following up to ensure timely completion. Generated monthly sales, procurement cost, and inventory reports to support account and business decisions.

Customer Service Pricing Quoting Vendor Portals Reporting Data Entry Excel Cross Functional Collaboration

Account Manager

PowerPak Civil & Safety

Mar 2018 - Jun 2020 (2 years 3 months)

Managed customer relationships and supported sales growth within an assigned territory. Responded to customer requests, identified appropriate products and services, negotiated pricing, and coordinated custom orders.

Customer Relationship Management Inside Sales Negotiation Order Coordination Vendor Communication Outbound Calling Appointment Scheduling PowerPoint

Administrative Assistant

Brooker Engineering, PLLC

Nov 2015 - Mar 2018 (2 years 4 months)

Served as the primary contact for customers, visitors, and business partners, responding to calls, emails, and in-person requests. Delivered administrative and customer support for a fast-paced engineering firm, including billing, reception, scheduling, and records management.

Customer Service Administrative Support Billing Invoicing Accounts Receivable Scheduling Records Management Excel Recruitment support

Laboratory Manager

Cantor Research Laboratories, Inc.

Mar 2013 - Nov 2015 (2 years 8 months)

Supervised and scheduled a team of up to 20 employees in a deadline-driven laboratory environment. Managed employee hours, testing schedules, workflow, training, and adherence to company procedures.

Team Supervision Scheduling Training Excel MS Access Quality Assurance Good Laboratory Practices (GLP)SOP Development

Senior Clinical Research Technician

Cantor Research Laboratories, Inc.

Dec 2006 - Mar 2013 (6 years 3 months)

Coordinated SPF/UVA department operations and managed as many as 120 active studies while meeting client deadlines and quality standards. Entered and analyzed study data and prepared tables and reports for clients.

Clinical Research Data Analysis Documentation Protocol Development FDA Regulations ISO Standards Excel

Clinical Research Technician

Cantor Research Laboratories, Inc.

Jun 2000 - Dec 2006 (6 years 6 months)

Reviewed prospective participants' medical histories and supported cosmetic clinical studies for product safety and effectiveness. Interacted directly with study participants while maintaining professionalism, confidentiality, and attention to their comfort.

Clinical Research Participant Engagement Data Collection Documentation Scientific Instruments Calibration