Open to opportunities

Suvasini Raghavan

@suvasiniraghavan

Message

I lead AI-first product and customer success to drive measurable outcomes.

Zimbabwe

Message

What I'm looking for

I’m looking to lead AI-first product and customer success where client feedback shapes roadmap decisions. I want ownership across onboarding, adoption, and usage analytics—bridging technology with human experience.

I’m a versatile product and growth leader with 15+ years across enterprise SaaS, healthcare tech, wellness, and AI-first platforms. I’m known for bridging client needs with product vision—turning strategy into outcomes people can actually feel.

In my current role, I lead both Customer Success and Product at Kroolo (2024–Present), ensuring clients help shape how AI powers modern product and project management. I drive onboarding, feature adoption, and usage metrics for enterprise accounts, while partnering with design and engineering to translate feedback into high-impact decisions.

Previously (2016–2022) at RoundGlass Living & Sustain, I redefined workplace wellness for key enterprise accounts on the RoundGlass SaaS platform, improving adoption metrics and measurable health outcomes. I also collaborated with product and design teams to improve feature sets and UX flows, while owning CRM pipelines and go-to-market strategy for B2B wellness solutions.

Earlier, I worked as a Product & Process Consultant at Karkinos Healthcare (2019–2022), helping build cancer care solutions and patient-centric digital pathways, including a pre-cancer risk assessment tool focused on women’s wellbeing and HPV vaccines. Before that, I deepened my BI and data expertise at Accenture and Infosys (2010–2015), delivering dashboards and data pipelines for global organizations.

Experience

Work history, roles, and key accomplishments

Current

Head of Customer Success & Product

Current

Kroolo

Jan 2024 - Present (2 years 3 months)

Led Customer Success and Product functions to help enterprise clients shape how AI powers modern product and project management. Drove onboarding and feature adoption, and translated user feedback into high-impact product decisions.

& Customer Success Product Management Enterprise Onboarding Prompt Engineering AI First Workflows Stakeholder Management Cross Functional Collaboration

Product & Process Consultant

Karkinos Healthcare

Jan 2019 - Jan 2022 (3 years)

Built cancer care solutions and patient-centric digital pathways with product, design, and marketing teams. Developed a pre-cancer risk assessment tool focused on women’s wellbeing and HPV vaccines, and defined UI/UX flows and process frameworks to improve patient journey efficiency.

Product Strategy Process Frameworks Care Pathways Risk Assessment Women's Health Stakeholder Management

Product & Customer Success Manager

RoundGlass Living & Sustain

Jan 2016 - Jan 2022 (6 years)

Redefined workplace wellness for key enterprise accounts on the RoundGlass SaaS platform, driving adoption metrics and measurable health outcomes. Partnered with product and design to improve feature sets and UX flows, and managed CRM pipelines and B2B go-to-market strategy.

Product Management & Customer Success Enterprise SaaS CRM Management Go To Market Strategy Campaign Management Stakeholder Management

Business Intelligence & Data Analyst

Accenture and Infosys

Jan 2010 - Jan 2015 (5 years)

Delivered business intelligence dashboards and data pipelines for global clients, supporting enterprise reporting and data visualization needs. Used Informatica and Power BI to build solutions for organizations including HP, Tesco, Airtel, and Publicis Sapient.