Suva Chowdhury

Drive Six Sigma-led process improvement initiatives to identify bottlenecks, support cost optimisation, and advance operational transformation within a $1.2 billion operational ecosystem. Manage contract lifecycle governance, including operational compliance, budget adherence, and source-to-pay controls.

Led process re-engineering across Google Ads and content moderation services, achieving a 25% productivity improvement and 15% improvement in quality. Managed and coached a team of 32 employees through performance development and operational process changes.

Designed and implemented onboarding and development frameworks for 250+ employees, supporting organisational change and workforce readiness. Modernised training programmes with varied learning methods to strengthen programme effectiveness and knowledge retention.

Delivered internal training improvements that reduced training costs and employee time-to-proficiency. Redesigned training materials and multimedia resources to support consistent process adoption and stronger learning outcomes.

Led recruitment, training, and coaching for sales teams, contributing to higher productivity and lower turnover. Partnered with Marketing, Finance, and HR to align learning programmes with commercial and service objectives.

Oversaw partner programme performance, workflow adherence, quality, and policy compliance across 14 external partners and 64 global locations. Applied AI-enabled analytics to monitor key performance indicators, automate reporting, and provide data-backed strategic recommendations.

Currently pursuing Lean Six Sigma Black Belt certification.

Completed Python for Data Science in 2026; AI/ML data analytics specialisation in progress.

Completed Six Sigma Green Belt certification in 2026.

Earned a Bachelor of Business Administration with a focus on Marketing.

Earned an MBA from Bharathiar University.

Earned a Post Graduate Programme in Business Management with a focus on International Business.