Open to opportunities

Sushmitha Naroor

@sushmithanaroor

PMP-certified senior project manager delivering global portfolios remotely with autonomy, structure, and client satisfaction.

India

Message

What I'm looking for

I’m available immediately for full-time remote roles, flexible across US Eastern, US Pacific, European, and APAC time zones. I want to lead global programme and project delivery where structure, async coordination, and client satisfaction are priorities.

I’m a PMP-certified Senior Project Manager with 10+ years of remote delivery experience, consistently managing 10+ concurrent client projects across the US, UK, Canada, and Australia. I run end-to-end portfolio delivery—intake, scoping, planning, execution, quality review, and final delivery—staying on track with compressed 4–12 week timelines and tight budgets ($10K–$15K per project).

I bring clarity to complex environments by proactively managing risks and scope changes, maintaining RAID logs and governance dashboards, and communicating effectively in fully async, multi-time-zone settings. I partner with cross-functional remote teams of editors, designers, marketers, and vendors to resolve blockers and protect milestones, while driving continuous improvement through retrospectives, SOP updates, and streamlined workflows that boost consistency and reduce turnaround time. I’m also known for building long-term client relationships that drive retention and referrals.

Experience

Work history, roles, and key accomplishments

Current

Senior Project Manager

Current

Happy Self Publishing

Apr 2015 - Present (11 years 2 months)

Independently led end-to-end delivery of 10+ concurrent client projects for a global client base across the US, UK, Canada, and Australia, consistently meeting 4–12 week timelines. Managed $10K–$15K budgets, maintained RAID logs/governance dashboards, and improved delivery consistency via SOP/process improvements.

Project Management Programme Delivery Agile Delivery Budgeting & Forecasting Stakeholder Management Cross functional Coordination Vendor Management

Project Coordinator

Redefine Retail

Apr 2013 - Dec 2013 (8 months)

Coordinated end-to-end delivery for PAN India retail initiatives by building project plans, tracking milestones, and managing vendor relationships. Facilitated cross-functional stakeholder communication to keep delivery on track.

Project Coordination Vendor Management Stakeholder Management Cross Functional Communication Agile Coordination

Senior Process Associate

Thomson Reuters

Jan 2011 - Nov 2011 (10 months)

Managed B2B accounts receivable and collections using SAP, improving process efficiency and reducing resolution cycle times. Coordinated structured cross-functional workflows with global clients to support timely collections.

Accounts Receivable Collections SAP Process Improvement Cross functional Coordination B2B Operations Client Communication Workflow Optimization

Associate & Trainer (SME)

Genpact (GE Capital)

Sep 2005 - Nov 2010 (5 years 2 months)

Advanced from associate to Trainer/SME and led 15+ new-hire training batches for US-based client operations. Developed SOPs to improve team accuracy and compliance.

Training Delivery SOP Development Compliance Process documentation Quality Improvement