Mitali SHAH

I am a project management professional with nearly 10 years of experience leading complex, multi-account initiatives across Telecom, Energy, and IT sectors, currently working at Wipro Technologies. I drive operational excellence by managing full project lifecycles—initiation through closure—ensuring deliverables meet scope, timeline, and quality standards.

I have led delivery teams of 120+ members, overseeing onboarding/offboarding, allocation, forecasting, and bench management while aligning budgets, margins, and invoicing with organizational goals. I specialize in milestone tracking, issue resolution, budget control, executive reporting, and stakeholder communication within multinational accounts.

My strengths include financial and resource management—managing invoicing, forecasting, and cost control—process improvement, SLA/KPI management, and risk mitigation. I have hands-on experience with ServiceNow, MS Excel, Confluence, foundational Jira, and two years of ITIL experience.

I am recognized for client engagement, internal cost optimization initiatives, and consistent delivery of projects on time and within budget. I seek roles where I can continue driving measurable operational improvements and build strong client relationships while mentoring teams and improving delivery processes.