Open to opportunities

Sushil Sen

@sushilsen

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Multilingual E-commerce & Operations Specialist with 10+ years experience.

India

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What I'm looking for

I seek opportunities in dynamic environments that value customer experience and process optimization.

With over a decade of experience in E-commerce and operations, I have honed my skills as a Vendor Onboarding Specialist and German Language Expert. My journey has taken me through various roles, including my time at Amazon, where I ensured seamless integration of global vendors into the marketplace. I pride myself on my ability to enhance data quality and streamline onboarding processes, making significant contributions to the efficiency of operations.

My previous role as a Subject Matter Expert at Teleperformance allowed me to support German-speaking sellers, where I managed escalations and trained new associates. I am passionate about process optimization and have successfully implemented improvements that have led to better customer experiences. My technical skills, including proficiency in SQL and Power BI, complement my operational expertise, enabling me to make data-driven decisions that enhance business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Senior Catalogue Associate - German

Current

Amazon

Dec 2019 - Present (5 years 7 months)

Served as a Vendor Onboarding Specialist, facilitating smooth integration of new vendors into Amazon’s marketplace ecosystem. Maintained and enhanced product catalog accuracy across multiple Amazon marketplaces, ensuring alignment with global content standards.

Data Validation Excel

Subject Matter Expert – German Language

Teleperformance India

Aug 2016 - Present (8 years 11 months)

Acted as Senior Seller Support Executive for German-speaking sellers across Amazon marketplaces, resolving high-priority queries and ensuring exceptional support experience. Managed critical escalations and trained new associates on German-language processes and Amazon tools.

Amazon Seller Support German Language SLA Management Training

Software Developer

GoldCRM Consulting LLC

May 2015 - Present (10 years 2 months)

Designed and developed VOIP-based IVR Applications using .NET Technologies integrated with 3CX phone systems. Engineered and deployed voice-enabled automation tools for municipal services and correctional facilities in the U.S.

VoIP IVR .NET 3CX Software Development

Education

Degrees, certifications, and relevant coursework

Rajiv Gandhi Proudyogiki Vishwavidyalaya (RGPV)

Bachelor of Engineering, Computer Science

Grade: 7.32/10

Completed a Bachelor of Engineering in Computer Science. Gained foundational knowledge in computer science, backed by project work in ERP systems, voice applications, and web solutions.