sushil ghatage
@sushilghatage
Multifaceted professional specializing in remote operations and digital marketing.
What I'm looking for
I am a multifaceted and entrepreneurial professional with extensive experience in remote operations, online business management, digital marketing, and client communication. My journey has allowed me to lead teams and coordinate service operations effectively, particularly in tech, hospitality, and automotive sectors. I have a proven track record of executing SEO-driven digital strategies and managing customer journeys remotely, which has significantly enhanced client satisfaction.
As the Founder and CEO of Crank Engineering, I scaled a mechanical services business focused on remote client communication and project coordination. My role involved overseeing operations and customer relationship management while developing marketing strategies to enhance our online presence. Additionally, my experience as a Co-Founder of 5th Floor Co-Working allowed me to lead all online operations, including digital marketing and SEO, ultimately increasing our visibility and client engagement.
Experience
Work history, roles, and key accomplishments
Co-Founder
MG Paragliding
Jan 2023 - Present (2 years 5 months)
Managed customer bookings and email interactions, including comprehensive post-sales service. Created promotional content and collaborated on digital campaigns with remote marketing teams, effectively handling social proof and engagement through Google Maps and online reviews.
Founder & CEO
Crank Engineering
Jan 2013 - Present (12 years 5 months)
Founded and scaled a mechanical services business, overseeing operations, customer relationship management, and service fulfillment across in-person and remote channels. Developed marketing strategies, managed online presence, and utilized Google Business tools to enhance visibility and establish strong customer loyalty.
Co-Founder & Online Marketing Lead
5th Floor Co-Working
Jan 2016 - Dec 2019 (3 years 11 months)
Co-founded and operated a fully functional co-working space, leading all online operations including digital marketing, SEO, and Google My Business profile optimization. Managed online booking systems, website content, and customer inquiries, significantly increasing online visibility through targeted local SEO strategies.
Sales Executive – U.S. Market
R-Tech BPO Services
Jan 2008 - Dec 2009 (1 year 11 months)
Sold Dish TV packages to U.S. clients via phone and email, managing CRM systems and logging all interactions. Consistently delivered strong sales performance and ensured high client satisfaction through diligent follow-ups.
After-Sales & Workshop Manager
Tata Motors / JCB
Jan 2010 - Dec 2012 (2 years 11 months)
Handled after-sales operations for heavy equipment and vehicles, significantly improving turnaround time and customer satisfaction. Led the workshop team, managed service scheduling, and resolved high-priority customer issues while ensuring compliance with brand standards.
Education
Degrees, certifications, and relevant coursework
Tilak Maharashtra University
Diploma Degree, Automobile Engineering
Completed a diploma in Automobile Engineering, gaining foundational knowledge in vehicle mechanics and systems. Focused on practical applications and industry-relevant skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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