S User

Lead board-level direction for SignalsAPI, helping recruitment agencies close new business using AI agents that do the heavy lifting. Provide strategic governance to support growth initiatives.

Transformed Customer Success and Support by shifting the focus to measurable customer value as the primary driver of retention and growth. Launched AI-powered support agents, CodeScene Academy, and oversaw a customer portfolio representing 52% of total ARR.

Built and led the global Customer Success function for 150+ clients, turning customers into raving fans. Implemented segmentation, onboarding automation, and event-driven workflows to improve retention and satisfaction, and closed high-value deals.

Established the Customer Success and Support organization across B2C and B2B customer lifecycles. Increased Rokoko NPS by over 40 points in 6 months by leading an experienced support team.

Managed 10+ enterprise customers, including LVMH, VF Corporation, and Bacardi. Coordinated with internal teams and inRiver partners to deliver successful outcomes and achieve zero churn.

Drove critical R&D projects and improved development ways of working through roadmap planning and streamlining. Supported VPs and the CTO to ensure the voice of the customer was heard while delivering at pace.

Supported Qlik’s largest strategic accounts (e.g., PwC, HP, Spotify, Sanofi Pasteur) by driving rapid case resolution and value realisation. Ensured deep integration of QlikView/Qlik Sense into core business processes, achieving zero churn and mentoring junior team members.

Managed hosted infrastructure for well-known wealth management clients. Ensured reliable application and infrastructure support across multiple customer environments.

Provided technical IT support to brokers and global staff. Supported teams primarily from London with additional time in Paris and Switzerland.

Led the front-line IT support team in a high-urgency trading environment where issues were critical and time-sensitive. Managed end-user support responsibilities to keep operations running smoothly.

Managed user accounts and email administration and handled desktop support requests. Applied recently achieved IT certifications (MCP, CompTIA A+, and Net+) in day-to-day support work.

Sold advertising airtime to businesses in South East London. Drove revenue growth, secured renewals, and supported accounts by applying knowledge of radio advertising.

Provided customer service support to clients in the television, film, and theatre industry. Attended road shows and demonstrated ROSCO products.

Managed a sales team of 10+ people and delivered sales leadership across events and organisational meetings. Presented keynotes worldwide and achieved multiple awards in sales and leadership.

Instructed children in outdoor multi-activity experiences across sports and adventure activities. Helped learners build skills through instruction in activities including archery, abseiling, climbing, fencing, swimming, and orienteering.

Completed CompTIA Network+ (Net+) and CompTIA A+ certifications.

Completed PRINCE2 Foundation and PRINCE2 Practitioner training and certification.

Earned the Microsoft Certified System Administrator (MCSA) credential.

Earned a BTech in Technical Theatre/Theatre Design and Technology at Lewisham College.