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Aenun Sipa

@aenunsipa

Sales Support Specialist at J&T Cargo Group monitoring shipment SLAs and contributing to approximately 95% pickup accuracy.

Indonesia

Message

What I'm looking for

I'm interested in Business Process, Process Improvement, Business Analysis, and operational excellence.

At J&T Cargo Group, I process client pickup requests and monitor shipment workflows and service-level performance. My reporting covers shipment performance, partner KPIs, and cost-efficiency metrics.

I monitor partner schedules and fulfillment, contributing to approximately 95% pickup accuracy, and maintain operational records with approximately 97% accuracy. I also coordinate with internal teams and logistics partners to address bottlenecks.

At GlobalArt Indonesia, I managed administrative and financial records and prepared daily reports, reducing data-entry errors by approximately 25%. I'm interested in Business Process, Process Improvement, Business Analysis, and operational excellence.

Experience

Work history, roles, and key accomplishments

Current

Sales Support Specialist

Current

J&T Cargo Group

Feb 2025 - Present (1 year 8 months)

Managed daily client pickup requests and monitored shipment processes to ensure SLA compliance. Analyzed operational reports and coordinated with teams to resolve bottlenecks, achieving high accuracy in pickup and documentation.

Excel Google Sheets Data Analysis KPI Monitoring Process Improvement Cross functional Coordination Documentation

Customer Service & Administration

GlobalArt Indonesia

May 2024 - Sep 2024 (4 months)

Managed daily administrative and financial records, including cash transactions and student billing. Prepared financial reports and maintained databases, reducing data-entry errors by approximately 25%.

Excel Google Sheets Data Entry Customer Service Administrative Support Financial Reporting

Vocational Competency Assessment (OTKP)

PT. Mitsuba

Mar 2024 - Apr 2024 (1 month)

Developed business agendas and financial reports and presented project evaluations in English.

Financial Reporting Presentation Skills English

Entrepreneurship Team Leader

SMK Bhakti Pertiwi

Jan 2024 - Feb 2024 (1 month)

Led a project team in business planning and inventory control, contributing to a 30% improvement in productivity and reduction of stock waste.

Leadership Business Planning Inventory Control Team Management

Secretariat Staff Intern

Kecamatan Karawaci

Sep 2022 - Oct 2022 (1 month)

Organized management schedules and administrative workflows with high accuracy. Managed official correspondence and assisted with tax-document data entry through the DGT system.

Administrative Support Document Management Data Entry Microsoft Office Google Workspace

Education

Degrees, certifications, and relevant coursework

Global Institute (Bina Sarana Global)

Bachelor's Degree, Digital Business Management

Grade: 3.84 / 4.00

Activities and societies: Relevant Academic Exposure: Data Analytics, Business Processes, Database/SQL, Google Cloud Platform, BigQuery, and Business Intelligence.

Pursuing a Bachelor's Degree in Digital Business Management with a current GPA of 3.84/4.00, expected to graduate in 2028.

SMK Bhakti Pertiwi

Vocational High School Diploma, Office Automation and Governance

Grade: 80.69 / 100

Activities and societies: Proficient in Microsoft Office, Google Workspace, Microsoft Teams, Zoom, administrative correspondence, archiving systems, and standard business workflow applications.

Completed a Vocational High School Diploma in Office Automation and Governance with an average score of 80.69/100.