At Hensley, Elam & Associates, I lead IT procurement, strategic vendor management, software and SaaS licensing, renewals, and technology lifecycle planning across Microsoft, Adobe, VMware, Veeam, Cisco Meraki, Dell, HPE, cybersecurity, managed services, and network infrastructure.
As the Microsoft Site Admin, I manage the Microsoft Partner Portal and CSP customer administration, purchasing and provisioning subscriptions through Ingram Micro and Pax8. I negotiated Microsoft 365 pricing that improved margin from approximately 9% to 16% per license for a major automotive dealership customer and helped extend comparable margin across broader Microsoft 365 licensing.
I use Microsoft Access, SQL, ConnectWise, and IT Glue to reconcile licensing, asset, inventory, customer, sales, and accounting data, uncovering discrepancies, utilization issues, renewal needs, and optimization opportunities. I also supervise staff, develop procedures, and work across Engineering, IT Operations, Finance, customers, vendors, and distributors to maintain service continuity.
My background includes systems engineering, programming, project management, sales and marketing operations, and international technology procurement and fulfillment for a telecommunications customer in the Federated States of Micronesia.
