susan sexton

Performs patient health assessments and collects information regarding patient's medications, identifying potential barriers to medication adherence. Handles member and provider communications telephonically, connecting patients with relevant resources. Communicates with pharmacies to monitor adherence, including calling in refills and verifying timely medication pickup.

Communicated with prescribers to verify medication dosages, refill authorizations, and patient information, while also answering incoming calls from customers and healthcare providers. Scheduled medication deliveries, including cold chain medications, and resolved customer problems over the telephone. Served as a Subject Matter Expert, training new hires and assisting coworkers on specialty drugs.

Assisted pharmacists in clearing problematic prescriptions and addressing customer questions to maintain pharmacy efficiency. Managed drug inventory levels by stocking, labeling, and ordering necessary medications and supplies. Coordinated the verification and filling of daily prescriptions in a high-volume retail environment, while also consulting with insurance company representatives to resolve

Obtained certification as a Pharmacy Technician, demonstrating proficiency in pharmaceutical practices and patient care. This certification is active and maintained through continuous professional development.

Completed an Associate's Degree in Science, focusing on foundational scientific principles. This program provided a broad understanding of various scientific disciplines.