Susanna Angelino

Manage remote recruitment processes for international roles, sourcing and screening candidates across borders and coordinating interviews to support cross-cultural hires.

Provide online tutoring and customer support, advising clients on educational methods and resolving service inquiries to improve user satisfaction.

Taught English to primary/secondary students, developed lesson plans and assessments, and supported language development in diverse classroom settings.

Delivered English instruction, prepared curricular materials, and improved student language proficiency across primary education from 2022–2024.

Planned and taught English lessons, supported students with varied learning needs, and collaborated with staff to enhance instructional outcomes.

Taught English curriculum, designed activities to boost speaking and comprehension, and provided targeted support to students.

Provided tailored English instruction and ADHD-specific support to students across multiple schools, improving engagement and learning outcomes.

Handled front-desk duties and customer service tasks, managed client inquiries, and supported administrative operations in a busy office.

Provided customer support for Italian clients, resolved issues via phone and email, and maintained service quality standards.

Delivered English lessons to local students, created materials, and assessed progress to support language acquisition.

Taught English to primary pupils, implemented engaging activities, and fostered foundational language skills.

Provided one-on-one and small-group English instruction to teenagers and adults, customizing lessons to learner needs.

Handled Italian market sales and support queries via service desk, improving issue resolution and customer satisfaction.

Provided bilingual service desk support in English and Italian, resolving technical and service issues for end users.

Managed recruitment, HR administration, and language training services, coordinating hiring and teaching English and Spanish.

Conducted recruitment and administrative duties while teaching languages, supporting office operations and candidate management.

Managed front-desk reception duties and visitor coordination at a corporate aeronautics facility.

Assisted customers, managed sales floor tasks, and supported inventory in a retail bookstore environment.

Performed secretarial duties and led a team, coordinating administrative tasks and supporting school operations.

Conducted outbound customer calls for service promotion and lead generation, meeting telemarketing targets.

Worked in hospitality during Erasmus stay, serving customers and supporting bar and restaurant operations.

Provided secretarial support at a local car dealership, managing paperwork and customer interactions.

Enrolled in a Master's Degree in Work and Organizational Psychology (final year), studying organizational behavior, HR practices, and psychological assessment.

Grade: 110/110

Completed a Master's Degree in Foreign Languages and Literatures (English and Spanish) with a thesis on Gothic vampire literature; final grade 110/110.

Participated in an Erasmus mobility program at Loughborough University for eight months as part of undergraduate/academic exchange.

Completed the PET (Preliminary English Test) certification to demonstrate intermediate English proficiency.

Grade: 96/100

Obtained a High School Diploma in Education Sciences with a final grade of 96/100.

Obtained a TOEFL certificate to validate English language proficiency.