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Erika Capasso

@erikacapasso

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I’m a people-oriented professional with experience across administration, education, hospitality, and customer service.

Italy

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What I'm looking for

I’m open to remote and international opportunities, including part-time employment and freelance collaborations.

At Istituto Froebel I work as an English language specialist, supporting students in developing their language skills through engaging, tailored lessons. Adapted communication and learning activities to different ages, abilities, and cultural backgrounds, creating a positive and inclusive learning environment. This experience strengthened my ability to communicate clearly, connect naturally with people, and adapt quickly to different needs.

At Cambridge Academy, I coordinate academic operations, instructor scheduling, and course logistics for a Cambridge English-affiliated language academy. I also manage exam-preparation course workflows and support course delivery in alignment with Cambridge Assessment English standards.

At Big Picture, I coordinated international programs, handling client communication, documentation, scheduling, and onboarding. I supported relationships among students, families, and partner institutions across multicultural environments.

At Italo Treno, I provided customer support and handled complex passenger requests in a fast-paced international environment. As a freelance Italian language instructor, I delivered customized online programs and managed client relationships, scheduling, and digital platforms.

I’m open to remote and international opportunities, including part-time employment and freelance collaborations. I speak Italian natively, with advanced Spanish and English.

Experience

Work history, roles, and key accomplishments

Current

Language and Cultural Education Specialist

Current

Italy

Delivered personalized language education in a multicultural school environment, adapting lessons to different proficiency levels and learning needs. Designed student-centered activities aligned with CEFR principles and collaborated with educators and families.

Language Education CEFR Assessment Lesson Planning Intercultural Communication Adaptability Organization Relationship Building

Didactic Coordinator

Cambridge Academy

Jun 2026 - Oct 2026 (4 months)

Coordinated academic operations, instructor scheduling, and course logistics for a Cambridge English-affiliated language academy. Managed exam-preparation course workflows and served as a primary point of contact for students, clients, and teachers.

Academic Coordination Scheduling Course Logistics Exam Preparation Cambridge Standards Customer Support Communication Skills

Marketing & Customer Care Specialist

Italo Treno

Jan 2026 - Jun 2026 (5 months)

Provided high-quality customer support in a fast-paced international environment. Handled complex passenger requests and delivered real-time problem solving while maintaining service quality under pressure.

Customer Support Problem Solving Service quality International Environment Communication Skills

Remote Italian Language Instructor

Freelance

Aug 2025 - Nov 2025 (3 months)

Delivered customized online Italian language programs for international students. Managed remote client relationships, lesson scheduling, digital platforms, and independent service operations.

Online Teaching Italian Customer Relationship Management Scheduling Digital Platforms Remote Operations

International Program Coordinator & Client Support

Big Picture

Jun 2024 - Jun 2025 (1 year)

Coordinated international programs, including client communication, documentation, scheduling, and onboarding processes. Managed relationships among students, families, and partner institutions across multicultural environments.

Program Coordination Client Communication Documentation Scheduling Onboarding Stakeholder Management Cross Cultural Communication

Personal Assistant

Private Household

Apr 2023 - Apr 2024 (1 year)

Managed schedules, logistics, and daily operations while providing independent support in an English-speaking environment. Developed strong organizational, adaptability, discretion, and cross-cultural communication skills.

Schedule Management Logistics Administrative Support Organization Adaptability Discrétion Cross Cultural Communication