Erika Capasso
@erikacapasso
I’m a people-oriented professional with experience across administration, education, hospitality, and customer service.
ItalyWhat I'm looking for
At Istituto Froebel I work as an English language specialist, supporting students in developing their language skills through engaging, tailored lessons. Adapted communication and learning activities to different ages, abilities, and cultural backgrounds, creating a positive and inclusive learning environment. This experience strengthened my ability to communicate clearly, connect naturally with people, and adapt quickly to different needs.
At Cambridge Academy, I coordinate academic operations, instructor scheduling, and course logistics for a Cambridge English-affiliated language academy. I also manage exam-preparation course workflows and support course delivery in alignment with Cambridge Assessment English standards.
At Big Picture, I coordinated international programs, handling client communication, documentation, scheduling, and onboarding. I supported relationships among students, families, and partner institutions across multicultural environments.
At Italo Treno, I provided customer support and handled complex passenger requests in a fast-paced international environment. As a freelance Italian language instructor, I delivered customized online programs and managed client relationships, scheduling, and digital platforms.
I’m open to remote and international opportunities, including part-time employment and freelance collaborations. I speak Italian natively, with advanced Spanish and English.
Experience
Work history, roles, and key accomplishments
Language and Cultural Education Specialist
Italy
Delivered personalized language education in a multicultural school environment, adapting lessons to different proficiency levels and learning needs. Designed student-centered activities aligned with CEFR principles and collaborated with educators and families.
Didactic Coordinator
Cambridge Academy
Jun 2026 - Oct 2026 (4 months)
Coordinated academic operations, instructor scheduling, and course logistics for a Cambridge English-affiliated language academy. Managed exam-preparation course workflows and served as a primary point of contact for students, clients, and teachers.
Marketing & Customer Care Specialist
Italo Treno
Jan 2026 - Jun 2026 (5 months)
Provided high-quality customer support in a fast-paced international environment. Handled complex passenger requests and delivered real-time problem solving while maintaining service quality under pressure.
Remote Italian Language Instructor
Freelance
Aug 2025 - Nov 2025 (3 months)
Delivered customized online Italian language programs for international students. Managed remote client relationships, lesson scheduling, digital platforms, and independent service operations.
International Program Coordinator & Client Support
Big Picture
Jun 2024 - Jun 2025 (1 year)
Coordinated international programs, including client communication, documentation, scheduling, and onboarding processes. Managed relationships among students, families, and partner institutions across multicultural environments.
Personal Assistant
Private Household
Apr 2023 - Apr 2024 (1 year)
Managed schedules, logistics, and daily operations while providing independent support in an English-speaking environment. Developed strong organizational, adaptability, discretion, and cross-cultural communication skills.
Education
Degrees, certifications, and relevant coursework
Fondazione Italia USA
Executive Master's Program, Leadership, International Relations & Global Business
Executive Master's Program in Leadership, International Relations & Global Business.
University of Tirana
Erasmus Exchange Program, Law & International Relations
Erasmus Exchange Program in Law & International Relations.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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