Susan Mershon

Founded and led a consulting business, providing strategic business guidance, project leadership, and operational support to entrepreneurs and small business owners. Identified operational bottlenecks and technology gaps, then implemented solutions to improve efficiency and achieve measurable results.

Founded and scaled an online education business, overseeing all aspects of operations, program delivery, and client success for thousands of students worldwide. Designed, built, and optimized systems from the ground up, managing multiple concurrent projects and cross-functional teams.

Founded and led a virtual operations and project management agency, supporting online business owners in scaling their companies. Directed all company operations, managed cross-functional teams, and delivered end-to-end client solutions.

Led multi-million-dollar programs in supply chain management and software development, directing cross-functional teams and senior stakeholders. Successfully rescued a proprietary software project that was off-track, realigning scope and delivering it on time and within budget.

Served as a subject matter expert and project manager for Microsoft Project Server implementations and project management process design. Consulted with various companies, including Microsoft and American Express, to improve IT project delivery through enterprise project management solutions.

Implemented Microsoft Project Server and delivered enterprise project management training for businesses including Aristocrat and Las Vegas casino organizations. Partnered with Microsoft associates, serving as head trainer and project manager for multiple implementations.

Supported IT project management initiatives by providing subject matter expertise in Microsoft Project Server, business data analysis, and process improvement. Configured and maintained Microsoft Project Server for enterprise-wide use, ensuring accurate project tracking and reporting.

Served as a Senior Instructor, focusing on software instruction, online learning, and courseware development. Contributed to the creation and delivery of educational content.

Managed training programs, serving as a software instructor and courseware developer. Oversaw various aspects of training delivery and content creation.

Completed an Associate's degree focusing on Business Administration. The curriculum provided a foundational understanding of business principles and practices.

Completed general studies at Kofa High School. The curriculum provided a broad education across various subjects.