Susan Canavas
@susancanavas
Dedicated customer service professional with extensive experience in various roles.
What I'm looking for
I am a dedicated and hardworking professional with a diverse background in customer service, management, and independent work. My journey began in the insurance industry, where I honed my skills as a Senior Customer Service Representative at The Paul Revere Insurance Company. Over the years, I have developed a strong ability to communicate effectively with clients and colleagues, ensuring quality control and premium collection.
My experience extends beyond the insurance sector; I have worked as a Street View Driver for Google, where I updated Google Maps while driving to various locations. Additionally, I served as a Census Enumerator for the United States Government, showcasing my ability to work independently and manage data entry tasks efficiently. I take pride in my organizational skills and my commitment to providing exceptional customer service in every role I undertake.
Experience
Work history, roles, and key accomplishments
Street View Driver
TSMG
Sep 2024 - Mar 2025 (6 months)
Drove to various company-selected locations, often requiring relocation for several weeks. Provided accurate photographic documentation while driving and maintained communication via email and cellphone.
Street View Driver
Sep 2021 - Jul 2023 (1 year 10 months)
Drove to specific locations to update Google Maps, utilizing specialized equipment. Operated independently and communicated through email.
Census Enumerator
United States Government
Sep 2020 - Oct 2020 (1 month)
Contacted individuals from a provided list of names and addresses within a specific area. Utilized a phone for efficient data input.
Inspector
JAV Inspection
Sep 2015 - May 2016 (8 months)
Worked independently, receiving addresses via the InspectorAID website. Met with clients, captured property photos, and completed detailed reports.
Self Employed
Self Employed
Jul 2009 - Jul 2011 (2 years)
Delivered newspapers to clients seven days a week, managing premium collections. Maintained direct contact with businesses and completed weekly reports.
Home Health Aid
Intrim Healthcare
Jan 2002 - Dec 2005 (3 years 11 months)
Provided daily care to clients as a home health aide, including home visits, doctor's appointments, and grocery shopping. Assisted with various aspects of daily life.
Owner/Operator
Tick's Barbershop
Jan 1994 - Dec 2001 (7 years 11 months)
Provided exceptional customer service to all clients, managing bookkeeping and ordering supplies. Ensured the sanitation and safety of the entire shop.
Sr. Customer Service Representative
The Paul Revere Insurance Company
Jan 1985 - Dec 1993 (8 years 11 months)
Provided daily customer service through various channels including coverage letters, emails, phone calls, and in-person interactions. Handled premium collection, policy changes, and quality control.
Education
Degrees, certifications, and relevant coursework
RobRoy Academy
Master in Barber, Barbering
1992 - 1993
Completed a Master in Barber program, gaining advanced skills in hair styling and client services. Focused on precision cutting, grooming techniques, and shop management.
North Brookfield High School
High School Diploma, General Studies
1977 - 1981
Completed high school education, developing foundational academic skills. Participated in various coursework to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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