Suryaveer Singh

Drove regional delivery performance across Western Canada by managing a portfolio of 150+ locations, improving account performance, customer experience, and revenue growth through data-driven execution. Increased delivery sales 40% year-over-year, kept cancellation rates below 5%, and recovered ~$250K in annual revenue by addressing account-level risks and improving platform performance.

Managed a portfolio of partners in a competitive regional market to drive growth, retention, and platform adoption using in-market engagement and data-driven performance strategies. Grew market share from ~18% to ~25%, increased partner revenue ~20%+ on average, and reduced churn by identifying gaps early and delivering targeted support and training.

Managed 400+ partners to improve account performance and partner engagement through relationship-building and strategic account management. Increased Average Daily Orders (ADO) from 5.1 to 6.9 (+35%) and contributed to ~$250K+ in incremental annual revenue by executing account-level growth strategies informed by performance data and market insights.

Collaborated with corporate and local partners to deliver training and onboarding sessions that supported smooth implementation and strong early adoption of platform tools. Achieved ~95%+ first-time launch readiness, maintained near-zero early-stage churn, and improved partner ramp-up through proactive onboarding guidance and hands-on support.

Provided timely support across multiple stakeholders to ensure smooth operations and strong customer satisfaction. Ranked in the top 1% for KPI performance by exceeding targets for resolution time, accuracy, and productivity, maintaining 95%+ CSAT while handling 100+ daily support cases.

Completed a Bachelor of Business Administration at the University of Winnipeg, along with a minor in Sociology.

Completed a minor in Sociology as part of the program at the University of Winnipeg.