Eric User

Localized Salesforce and AI pricing features to the CAD market improving Sales team efficiency by 23% and developed ML-targeted advertising that recovered 13% sales from churned customers; standardized global PMO reporting to reduce executive escalations by 25%.

Orchestrated an A/B test that increased views by 3% on a product with 90M+ visits and 2.5B daily ad impressions, taught account managers no-code tactics to improve model rankings by 800+ positions, and launched Trust & Safety tools to speed law enforcement collaboration within 2 months.

Improved KYC for e-transfer flows handling 15M+ monthly transactions worth $4.6B+, increasing preferred-client NPS and boosted Agile team productivity by 20% while raising sprint velocity 40% within 3 months through coaching.

Raised customer retention 14% through data-driven onboarding and product changes; increased sprint velocity 430% in 3 months and aligned timelines and budgets contributing to M&A outcomes and Databricks-based data integration for ML modeling.

Delivered McDonald's Japan applications serving 13M MAU and advised on product improvements generating $300K USD OpEx savings, and led ISO 27001 security policy implementation and documentation for certification.

Scaled marketing website traffic 600%, implemented DevOps practices to achieve near 100% uptime, reduced operating costs 46%, and launched a KYC product improving onboarding efficiency by 16% while supporting regulatory licensing efforts.

Prioritized feature roadmap for Desktop, Mobile, and Devices contributing to a 17% YoY NPS increase and supported product lines generating over $500M USD annually, enabling top quarterly user growth.

Streamlined customer support funnels and created runbooks that increased organizational NPS by 20 points in Q4 2017.

Improved search traffic 100% through SEO strategy and Webmaster Tools optimizations, increasing organic acquisition.

Expanded a 7M+ MAU portfolio by localizing and reskinning titles, adding 30+ titles and leading key partner interactions to drive growth.

Completed an Associate's degree in Communications with coursework in media, writing, and communication strategies.

Completed a Bachelor of Arts combining IT management and English, focusing on technology management and communication skills.