At Tech Mahindra, I directed documentation strategy across enterprise SaaS releases and architected DITA XML single-sourcing frameworks in Oxygen XML. Those frameworks increased content reuse by 40%, and KCS-aligned knowledge bases helped reduce support ticket escalations by 25%.
At Samsung R&D Institute India (SRI-B) (via Lionbridge & TELUS International), I led documentation initiatives for Samsung Bixby AI, including multilingual user guides and developer specifications. Earlier, at Volvo India Pvt. Ltd. (via Tarang Software Technologies), I managed and mentored a 15-member documentation team supporting enterprise portals.
