Surasree Sen

I am a dedicated customer service professional with hands-on experience in voice-based banking and CRM roles. I have worked as a Grade I Customer Service Associate at a major bank and as a customer service advisor at a large BPO, supporting clients with empathy and clear communication.

My background includes a Master of Science in Sericulture and practical training in mulberry sericulture practices, demonstrating attention to detail and methodical problem-solving. I have also completed dissertation research and have academic strengths in biology and related laboratory work.

I bring solid computer skills in Microsoft Word, PowerPoint, and Excel, and I have experience tutoring and mentoring, which supports my ability to explain information clearly and coach customers or colleagues. I value reliability, patience, and consistent service delivery.

I am looking to contribute to a customer-focused team where I can apply my service experience, continue learning, and grow professionally while helping the organization meet its customer satisfaction goals.