Open to opportunities

suraj sonawane

@surajsonawane

Business Analyst & Operations Specialist | Data, Systems & AI Automation | Driving Process Efficiency and Business Improvement

India

Message

What I'm looking for

I want to lead data-driven lead generation and CRM operations—verifying prospects, automating workflows, and improving reporting efficiency—so teams can scale faster with accurate, organized business intelligence.

I help businesses identify operational problems, understand what is causing them, and turn them into practical improvements through better processes, systems, data, and automation.

With 5+ years of experience across business analysis and operations, I work with business processes, ERP and CRM systems, data analytics, workflow automation, and stakeholder requirements. My core strengths include requirements analysis, process mapping, process improvement, SQL, Power BI, KPI reporting, stakeholder management, and translating operational needs into practical, build-ready solutions.

Experience

Work history, roles, and key accomplishments

Current

Business analyst

Current

countrylink

Mar 2021 - Present (5 years 8 months)

• Gathered, analyzed, and documented business requirements and process flows for ERP, CRM, billing, and customer support workflows, translating business needs into technology solutions that improved process efficiency by 40% across 2,000+ customers.

Business Analysis Requirements Analysis Stakeholder Management Business Process Improvement SQL Data Analysis Power BI Requirements Gathering Business Process Analysis Business Process Mapping User Stories Business Requirements Documentation Scrum Agile Methodologies BPMN Framework Workflow Automation

Operations Manager & Systems Lead

Countrylink

Apr 2016 - Apr 2021 (5 years)

• Streamlined service operations and billing workflows through process redesign, CRM optimization, and automation, improving operational efficiency and supporting cross-functional teams.

• Managed CRM workflows, KPI reporting, and customer lifecycle processes, coordinating with stakeholders across billing, customer support, and operations to improve workflow visibility and decision-making.

CRM Management Data Verification Google Sheets Zoho CRM Python SQL Business Process Improvement Stakeholder Management Operations Management Operational Analysis

Service Technician

Kosmic Broadband

Jan 2014 - Dec 2016 (2 years 11 months)

• Installed and maintained broadband infrastructure across 15+ sites, ensuring network reliability and high service availability.
• Performed fault analysis and root-cause investigations using structured troubleshooting methods, reducing issue resolution time by 30%.
• Improved preventive maintenance processes that helped maintain 99%+ network uptime.

Customer Data Management Documentation Data Verification Installation Logs Process documentation Internal Reporting

Sales Staff

Tata Docomo

Jan 2012 - Dec 2013 (1 year 11 months)

Conducted customer prospecting and lead generation activities, maintaining customer databases and sales records with high accuracy. Assisted with reporting and campaign performance tracking.

Prospecting Lead Generation Reporting Campaign Tracking