suraj sonawane
@surajsonawane
Hi, I’m Suraj Sonawane, an Operations Manager and Business Systems Lead with 9+ years in operations, AI automation, analytics, plus business strategy.
IndiaWhat I'm looking for
Operations leader with 9+ years of experience building and scaling business systems, combining hands-on team and operations management with AI-driven automation and data-backed strategy. Architected and scaled an ERP and analytics platform — built on Python, PostgreSQL, Flask, and Power BI — serving 2,000+ customers, while using AI automation (LangChain, RAG, LLMs) to cut response times and eliminate manual work. Translates operational data into strategic decisions on revenue, churn, and growth.
Experience
Work history, roles, and key accomplishments
Operations Manager & Systems Lead
Countrylink
Apr 2016 - Present (10 years 5 months)
Lead operations and business strategy for a 2,000+ customer company, managing a team of 10. Built an ERP using Python, SQL, Flask and Power BI, improving efficiency by 40%. Developed AI automation with LLMs, RAG and LangChain, reducing response time from 4 hours to under 5 minutes. Automated Zoho, Razorpay and CRM workflows, saving 10+ hours weekly.
Service Technician
Kosmic Broadband
Jan 2014 - Dec 2016 (2 years 11 months)
• Installed and maintained broadband infrastructure across 15+ sites, ensuring network reliability and high service availability.
• Performed fault analysis and root-cause investigations using structured troubleshooting methods, reducing issue resolution time by 30%.
• Improved preventive maintenance processes that helped maintain 99%+ network uptime.
Sales Staff
Tata Docomo
Jan 2012 - Dec 2013 (1 year 11 months)
Conducted customer prospecting and lead generation activities, maintaining customer databases and sales records with high accuracy. Assisted with reporting and campaign performance tracking.
Education
Degrees, certifications, and relevant coursework
Dr. D. Y. Patil Vidyapeeth
Master of Business Administration, Information Technology
2024 -
Pursuing an MBA in Information Technology at Dr. D. Y. Patil Vidyapeeth, Pune (2024–2026, expected).
Savitribai Phule Pune University
Bachelor of Commerce, Commerce
2020 - 2023
Completed a Bachelor of Commerce (B.Com) at Savitribai Phule Pune University (2020–2023).
Symbiosis University
Doctor of Philosophy, Management
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Skills
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