At Crio.Do, I tracked business and delivery performance, prepared weekly reports, and developed Excel dashboards to give stakeholders visibility into operational performance. I also built a WhatsApp bot connected to LeadSquared CRM to automatically respond to incoming queries.
At VNC Technologies, I gathered and documented requirements and user stories, created workflow diagrams, and validated business scenarios during UAT. I contributed to a restaurant vendor management system that enabled the client to take and manage orders.
At Persistent Systems, I translated business requirements into structured inputs for delivery teams and tracked user stories and defects in Jira. I also built an AI call agent for a ticket-based support system that automatically creates tickets from customer complaints.
My personal and academic projects include analyzing requirements and mapping workflows for a resource and inventory management system, and documenting functional flows for a wedding planner platform. I hold an MBA in Information Technology from JAIN (Deemed-to-be University) and certifications in AI product management, software testing, Android app development, Python, and machine learning.
