Open to opportunities

Jasleen Kour

@jasleenkour

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Business & Data Analyst specializing in process improvement, Power BI insights, and cross-functional delivery.

India

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What I'm looking for

I’m looking for a role where I can drive process improvement and measurable operational impact using SQL, Power BI, and KPI tracking—partnering with engineering and stakeholders to turn complex data into clear decisions. I want to leverage AI tools to speed analysis while maintaining quality.

I’m a Business & Data Analyst with 8+ years of experience across banking, IT services, and AI-driven product environments. I specialize in process improvement, data-driven insights, and cross-functional delivery, translating complex requirements into clear outcomes.

Across my roles, I’ve built and maintained Power BI and Excel dashboards that improved stakeholder decision-making efficiency by 40%. I combine SQL-driven exploratory analysis with strong root cause analysis to reduce processing time (20%) and accelerate turnaround (15%) through targeted system enhancements.

I also focus on quality and reliability—applying Six Sigma principles for defect reduction, coordinating end-to-end process improvements, and designing test datasets to evaluate AI model performance using Langfuse and Latitude. I use AI assistants like ChatGPT and Claude daily to accelerate analysis, documentation, and troubleshooting while communicating insights clearly to both technical and non-technical audiences.

Experience

Work history, roles, and key accomplishments

Current

Sustainability Data Analyst

Current

BeSirius

Jan 2025 - Present (1 year 5 months)

Consult with stakeholders and clients to evaluate business processes and system functionality, translating requirements into clear functional specifications. Built Power BI and Excel dashboards that improved stakeholder decision-making efficiency by 40% and used SQL (DBeaver) to analyze production data and identify actionable insights.

Power BI Data Visualization Process Improvement Root Cause Analysis Requirements Analysis LLM Evaluation Langfuse

Service Delivery Analyst

NatWest

Jan 2022 - Jan 2025 (3 years)

Led Six Sigma-aligned process improvement initiatives across partner operations, performing root cause analysis and reducing service bottlenecks over a 6+ month cross-functional initiative. Improved turnaround times by 15% and adopted AI assistants to accelerate analysis and documentation while improving operational efficiency.

Six Sigma Process Improvement Root Cause Analysis KPI Tracking Operations Analysis Stakeholder Management Quality Improvement

Technical Analysis Senior Associate

NTT Data Services

Jan 2017 - Jan 2022 (5 years)

Led cross-functional process improvement work by analyzing workflow inefficiencies, identifying root causes, and reducing processing time by 20% through targeted system enhancements. Applied AI-driven analysis to automate repetitive workflows and supported delivery teams with documentation and training content.

Process Improvement Workflow Analysis Root Cause Analysis System Enhancements Automation Documentation Project Delivery

Customer Support Advisor

Wipro Pvt. Ltd.

Jan 2016 - Jan 2017 (1 year)

Developed a ticketing system to improve issue tracking and user experience, and implemented a task management method to support team scalability. Maintained documentation and communications using Microsoft Office tools to support operational continuity.

Ticketing Systems Customer Support Task Management Documentation Microsoft Office Issue Tracking User Support Communication