SSSuraj Shahi
@surajshahi1
Dynamic Learning and Development Manager with over 10 years of experience.
NepalWhat I'm looking for
I am a results-driven Learning and Development Manager with over a decade of experience in the hospitality industry. My expertise lies in creating and implementing training programs that enhance employee performance and elevate guest experiences. I have a proven track record in hospitality consulting, soft skills development, and fostering a culture of continuous improvement. My strategic planning and budgeting skills have enabled me to lead teams effectively in high-pressure environments.
Throughout my career, I have held various roles, including Customer Support Manager and Operation Manager, where I designed training sessions and optimized platform usage to boost bookings and sales. My experience as a Learning and Development Manager at Simsime Institute of Management allowed me to lead the design and delivery of tailored hospitality training programs, ensuring alignment with organizational goals. I am passionate about employee motivation and engagement, and I strive to create a positive learning environment that drives success.
Experience
Work history, roles, and key accomplishments
Operation Manager cum Learning and Development Specialist
Chiyasiya
Mar 2020 - Present (5 years 3 months)
Led day-to-day operations across multiple outlets, ensuring consistent service excellence and guest satisfaction. Developed strategies for improving customer experiences and managed revenue and budgeting.
Faculty
International School of Tourism & Hotel Management
Aug 2020 - Aug 2022 (1 year 11 months)
Planned and delivered academic courses for Bachelor’s degree students in Hospitality Management, facilitating practical programs and providing feedback on performance.
Learning and Development Manager
Simsime Institute of Management
May 2018 - Apr 2020 (1 year 11 months)
Led the design and delivery of professional hospitality training programs. Conducted training sessions on soft skills, customer service, and hospitality management, aligning with organizational goals.
In-Room Dining Associate
The Ritz-Carlton
Mar 2015 - Jul 2017 (2 years 4 months)
Provided personalized in-room dining experiences for guests, ensuring high standards of service and guest satisfaction while training new staff members.
Food & Beverage International Intern
The Ritz-Carlton
Nov 2012 - Nov 2013 (1 year)
Gained exposure to various Food & Beverage operations, contributing to organizing events and activities in the resort.
Faculty - General Management
Gate College
Delivered courses on hospitality management and general business topics, enhancing students’ theoretical and practical knowledge through online learning modules.
Customer Support Manager
Exely
Jan 2023 - Jan 2024 (1 year)
Designed and conducted training sessions for hotel staff on using various solutions like Booking Engine and Channel Manager. Assisted hotels in optimizing platform usage to boost bookings and sales while ensuring exceptional customer service.
Operation Manager
Simsime Travels & Tours
Sep 2017 - Apr 2020 (2 years 7 months)
Managed a team to deliver tailored tour programs and services. Coordinated training sessions for staff and negotiated with vendors to enhance service offerings.
Practical Trainer - Food & Beverage Service
British College
Delivered practical F&B service training sessions, providing students with hands-on experience in five-star service standards.
Supervisor
Royal Banquets and Restaurant
Jan 2014 - Jan 2015 (1 year)
Assisted in organizing pre-opening events and functions, managing event bookings and coordinating with clients for custom event services.
Service Trainee
The Shankhar Hotel
Mar 2010 - Sep 2010 (6 months)
Assisted in restaurant and banquet setup and provided support during events, gaining foundational experience in hospitality services.
Education
Degrees, certifications, and relevant coursework
AMAce Institute of Management
Executive Masters in Business Administration, Business Administration
2021 - 2023
Completed an Executive Masters in Business Administration (EMBA) focusing on advanced business strategies and leadership skills.
International School of Tourism and Hotel Management
Higher Diploma in Hotel Management, Hotel Management
2011 - 2013
Grade: 3.83
Achieved a Higher Diploma in Hotel Management (HDHM) with a strong emphasis on hospitality operations and management.
Global College of Management
Higher Secondary Education, Management
2008 - 2010
Completed Higher Secondary Education (HSEB) with a focus on Management, preparing for advanced studies in business and hospitality.
Availability
Location
NepalAuthorized to work in
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