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Pasang sherpa

@pasangsherpa1

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Experienced operations manager with a focus on guest relations.

Nepal

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What I'm looking for

I am looking for a role that values teamwork and innovation, where I can leverage my experience to enhance guest experiences and drive operational excellence.

With seven years of experience in administration support and management, I have honed my skills in the service industry, overseeing teams across multiple properties. My journey has taken me from Kathmandu to Italy, Taiwan, and Indonesia, where I have collaborated with various directors and organizations to enhance operational efficiency.

As a Guest Relations and Operation Manager at Hotel Bodhiz, I successfully led a team of 18 employees, achieving a 98% on-time service rate and a 95% compliance with standard operating procedures. My initiatives, such as implementing a cloud-based reporting system, reduced data processing time by 60%, allowing for quicker decision-making and improved team feedback. I take pride in my ability to manage client relations, securing high-profile guests and significantly boosting occupancy rates.

My commitment to professional development is evident in my leadership roles, including serving as Secretary of the Rotary Club of Boudha, where I spearheaded impactful community projects. I am passionate about fostering collaboration and driving positive change in the hospitality sector.

Experience

Work history, roles, and key accomplishments

Guest Relations and Operation Manager

Hotel Bodhiz

Jul 2020 - Oct 2024 (4 years 3 months)

Managed and led 18 employees, ensuring high on-time service and SOP compliance. Implemented a cloud-based reporting system that reduced data processing time and enabled quick decision-making. Developed cross-department training programs, managed guest relations including VIP clients, and significantly increased room and restaurant sales.

Team Management Ezee Technosys Sales Growth Data Processing

Assistant Front Desk Manager

New Dakshinkali Village Resort

Jun 2019 - Apr 2021 (1 year 10 months)

Achieved a 95% guest satisfaction rate by promptly resolving complaints and using feedback to improve check-in/check-out processes. Increased upselling of hotel services by 15% through targeted training and performance monitoring.

Check Out Upselling Training Performance Monitoring

Front Desk Officer

Hotel Bodhiz

Mar 2017 - May 2019 (2 years 2 months)

Managed guest services including check-ins, check-outs, and reservations, promptly addressing inquiries and requests. Provided administrative support by handling billing, maintaining records, and coordinating with other departments to meet guest needs efficiently.

Guest Service Check Out Reserving Administrative Support Billing

Front Desk Associate

Kathmandu Merry Hotel

Dec 2016 - Mar 2017 (3 months)

Assisted guests with check-in and check-out processes. Provided general support for front desk operations.

Check Out Administrative Support

Education

Degrees, certifications, and relevant coursework

Coursera

Certification, Foundation of Project Management

2024 - 2024

Completed an online certification course covering the foundational principles of project management. The program was offered by Google via Coursera.

United Nations Institute for Training and Research (UNITAR)

Certification, International Climate Negotiation and Finance

2024 - 2024

Completed a certification course focused on mastering international climate negotiation and climate finance. The program provided in-depth knowledge and skills in these areas.

Rotary International

E-course, Club Business Management

2024 - 2024

Completed an online course provided by Rotary International. The course focused on managing club business effectively.

KFA Business School

Program, Management Development

2024 - 2024

Participated in a Management Development Program at KFA Business School. The program focused on enhancing leadership and management skills.

United Nations Institute for Training and Research (UNITAR)

Certification, Sustainable Development

2024 - 2024

Completed a certification course focused on advancing sustainable development in practice. The program covered key principles and methods for implementing sustainable initiatives.