Open to opportunities

Suraj Rawat

@surajrawat1

Message

Operations Team Lead driving insurance claims operations, MIS reporting, and multi-insurer workflow execution.

India

Message

What I'm looking for

I’m looking for a remote/hybrid Operations Executive or Team Lead role where I can own SLA/TAT-driven workflows, deliver accurate MIS reporting, and coordinate multi-insurer stakeholders—bringing my zero-discrepancy claims operations, DMS discipline, and team mentorship.

I’m an Operations Team Lead with 5+ years driving insurance claims operations, MIS reporting, and cross-functional workflow execution. I was promoted to Team Lead in January 2026—within 16 months of joining Tata Motors—while retaining full EDP ownership across a 100–120 vehicles/month pipeline.

In my first month as Team Lead, I delivered ₹15 Lakh in labour revenue—the highest single-month figure in the dealership’s recent history. I manage end-to-end workflow monitoring (DO mails, survey scheduling, approvals, insurer correspondence, and claim closure communications) across 7–10 insurance companies simultaneously, with nearly 100% surveyor/insurer escalations resolved.

Previously at Nikunj Motors (Maruti Suzuki), I generated ₹65 Lakh in verified labour revenue by processing 400+ vehicle insurance claims with zero billing discrepancy. I maintained zero financial errors across a 340+ vehicles/month billing cycle, achieved 100% TAT compliance on MIS reporting and DMS updates, and sustained zero SLA breach for 24 consecutive months.

What sets me apart is a zero-discrepancy mindset and process discipline—backed by structured improvements and team mentorship. I built and mentored a 5+ member EDP team, trained new members to full independence within 45 days, and I’m remote-ready through email-first, documentation-heavy, DMS/MIS-powered operations.

Experience

Work history, roles, and key accomplishments

Current

Operations Team Lead & EDP

Current

Tata Motors Velocity

Sep 2024 - Present (1 year 10 months)

Promoted to Team Lead in Jan 2026 and delivered ₹15 lakh in labour revenue in the first month while retaining full EDP ownership across a 100–120 vehicles/month pipeline. Manage end-to-end workflow monitoring, insurer/surveyor correspondence, MIS dashboards, and SLA-critical documentation with zero unresolved disputes on record.

Stakeholder Management DVPR Documentation Process Improvement

EDP Executive

Nikunj Motors (Maruti Suzuki)

Jan 2022 - Jan 2024 (2 years)

Generated ₹65 lakh in verified labour revenue by processing 400+ vehicle insurance claims with zero billing discrepancy. Maintained 100% TAT compliance for MIS reporting and DMS updates across a 340+ vehicles/month billing cycle and handled end-to-end DO emails and claim status tracking with no SLA breaches for 24 consecutive months.

Insurance Claims Processing DMS DO Email Handling Process Improvement

Head Cashier

ASM Hyundai

Jan 2020 - Jan 2021 (1 year)

Achieved zero cash discrepancy across daily reconciliation cycles after an internal promotion from Cashier. Supervised a junior cashier team and implemented structured end-of-day reporting workflows, earning a performance award for 1,050+ error-free transactions during a high-volume trade fair.

Cash Reconciliation Team Supervision Process Standardization Performance Management Documentation Control

Billing Operator

Patanjali Departmental Store

Jan 2017 - Jan 2019 (2 years)

Maintained zero end-of-day discrepancy across high-volume billing operations, cash management, and daily sales reporting over a two-year tenure. Ensured consistent billing accuracy and reliable operational recordkeeping in a fast-paced retail environment.

Billing Operations Cash Management Sales Reporting Record keeping Error Prevention Documentation Management Customer Service Operations