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Shruti Pawar

@shrutipawar5

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Finance Domain Business Operations Lead at Tata Consultancy Services

India

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What I'm looking for

I'm actively seeking my next leadership opportunity.

At Tata Consultancy Services, I lead Insurance Finance and Operations across Direct/Premium Billing, Cash Application, and Procure-to-Pay. I reduced escalations by 85% and improved turnaround time by 70% through root-cause analysis, process governance, and continuous optimization.

At Cotiviti India Pvt. Ltd., I supported Retail Recovery Audit and Payment Integrity operations for global clients, including Amazon and Best Buy. I also helped transition critical finance operations from the United States to India with zero operational disruption.

Experience

Work history, roles, and key accomplishments

Current

Business Process Lead - Finance & Insurance Operations

Current

Tata Consultancy Services

Oct 2025 - Present (1 year)

Leading a 35+ member Insurance Finance Operations team, overseeing Direct/Premium Billing, Cash Application, Journal Entries, Account Reconciliations, and AP/P2P operations. Reduced escalations by 85% and improved turnaround time by 70% through process optimization and governance.

Accounts Payable Accounts Receivable Procure To Pay Direct Premium Billing Cash Application Journal Entries Account Reconciliation Month End Closing Record To Report SLA Management Process Optimization Root Cause Analysis Team Leadership Mentorship Stakeholder Management

Data Analytics Upskilling & Job Search

Independent

Oct 2024 - Oct 2025 (1 year)

Enrolled in Data Analytics certification (SQL, Power BI, Tableau, Python) to strengthen technical and reporting skills while actively job searching for the next leadership opportunity.

SQL Power BI Tableau Python German

Auditor - Finance & Vendor Audit Operations

Cotiviti India Pvt. Ltd.

Apr 2019 - Oct 2024 (5 years 6 months)

Acted as Subject Matter Expert for Retail Recovery Audit and Payment Integrity operations, conducting financial, pricing, rebate, and vendor audits for global clients. Achieved 107% audit accuracy and led transition of critical finance operations from the US to India with zero disruption.

Financial Audit Supplier Audits Recovery Audit Payment Integrity Procure To Pay 2 Way 3 Way 4 Way Matching Accounts Payable Accounts Receivable General Ledger Reconciliation Month End Closing SOP Development Team Mentoring Process Optimization

Branch Manager

Sticks & Stones Cafe

Jun 2018 - Jan 2019 (7 months)

Managed day-to-day branch operations including finance, inventory, procurement, vendor coordination, and workforce management. Implemented financial and operational controls that improved cash-handling accuracy and operational efficiency.

Operations Management Inventory Management Procurement Vendor Management Financial Control Marketing Campaigns

Senior Practitioner - CRM Operations

Concentrix Daksh Services India Pvt. Ltd.

Jul 2016 - Jan 2017 (6 months)

Delivered Tier-2 and Tier-3 customer support while maintaining CRM data accuracy and operational standards. Monitored key operational KPIs including First Call Resolution, Average Handle Time, productivity, and SLA compliance.

CRM Customer Support KPI Monitoring First Call Resolution Average Handle Time SLA Compliance Process Improvement