Gowtham  RaviGR
Open to opportunities

Gowtham Ravi

@gowthamravi

Experienced Senior Service Desk Engineer with a focus on technical support.

India

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative culture, and the chance to leverage my technical skills in a dynamic environment.

With over 7 years of experience as a Senior Service Desk Engineer, I have honed my skills in managing accounts payable processes, ensuring timely vendor payments, and maintaining organized financial records. My expertise extends to processing and reviewing invoices, collaborating with internal teams and vendors, and utilizing Microsoft Excel for financial analysis. I pride myself on my ability to provide end-user support, resolve technical issues, and act as a bridge between technicians and clients.

Throughout my career, I have demonstrated strong leadership and communication skills, alongside a proficiency in problem-solving and addressing Microsoft-related issues. My tenure at Unisys has allowed me to assist users with various technical challenges, from Microsoft 365 issues to VPN support, while also contributing to the development of new applications that enhance operational efficiency. I am committed to continuous improvement and have successfully trained new employees, resulting in significant revenue growth for my teams.

Experience

Work history, roles, and key accomplishments

UN
Current

Service Desk Level 2 Engineer

Unisys

Mar 2023 - Present (2 years 3 months)

Provided domain directory support, user account management, and resolved Microsoft 365 and Cisco VPN issues. Assisted Level 1 team with technical support for Windows 10 and 11, and utilized ServiceNow for ticket management.

UN

Service Desk Engineer

Unisys

Mar 2021 - Mar 2022 (1 year)

Provided end-user support via calls, chat, and emails. Assisted users with desktop support, VPN issues, and account management. Handled various software installation and troubleshooting tasks.

Education

Degrees, certifications, and relevant coursework

FC

Fullinfaws College

Bachelor's Degree, Commerce

2016 -

FC

Fullinfaws College

PUC, Pre-University Course

2011 -

SS

St Marinas English School

SSLC, Secondary Education

2009 -

Interested in hiring Gowtham ?

You can contact Gowtham and 90k+ other talented remote workers on Himalayas.

Message Gowtham

People also viewed

View all talent

Find your dream job

Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Gowtham Ravi - Service Desk Level 2 Engineer - Unisys | Himalayas