Gowtham Ravi
@gowthamravi
Experienced Senior Service Desk Engineer with a focus on technical support.
What I'm looking for
With over 7 years of experience as a Senior Service Desk Engineer, I have honed my skills in managing accounts payable processes, ensuring timely vendor payments, and maintaining organized financial records. My expertise extends to processing and reviewing invoices, collaborating with internal teams and vendors, and utilizing Microsoft Excel for financial analysis. I pride myself on my ability to provide end-user support, resolve technical issues, and act as a bridge between technicians and clients.
Throughout my career, I have demonstrated strong leadership and communication skills, alongside a proficiency in problem-solving and addressing Microsoft-related issues. My tenure at Unisys has allowed me to assist users with various technical challenges, from Microsoft 365 issues to VPN support, while also contributing to the development of new applications that enhance operational efficiency. I am committed to continuous improvement and have successfully trained new employees, resulting in significant revenue growth for my teams.
Experience
Work history, roles, and key accomplishments
Service Desk Level 2 Engineer
Unisys
Mar 2023 - Present (2 years 3 months)
Provided domain directory support, user account management, and resolved Microsoft 365 and Cisco VPN issues. Assisted Level 1 team with technical support for Windows 10 and 11, and utilized ServiceNow for ticket management.
Service Desk Engineer
Unisys
Mar 2021 - Mar 2022 (1 year)
Provided end-user support via calls, chat, and emails. Assisted users with desktop support, VPN issues, and account management. Handled various software installation and troubleshooting tasks.
Global Field Operations
Unisys
Jul 2019 - Mar 2021 (1 year 8 months)
Scheduled appointments and assisted technicians with ticket closures. Acted as a bridge between technicians and clients, managing incident updates and escalations.
Accounts Payable Manager
Accenture Solutions
Jul 2017 - Jul 2019 (2 years)
Managed the accounts payable process, ensuring timely payments to vendors. Processed invoices, collaborated with teams to resolve discrepancies, and utilized Excel for financial analysis.
Education
Degrees, certifications, and relevant coursework
Fullinfaws College
Bachelor's Degree, Commerce
2016 -
Fullinfaws College
PUC, Pre-University Course
2011 -
St Marinas English School
SSLC, Secondary Education
2009 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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