Suraj Gutti

Acted as a technical point of contact for customers using Google Workspace and Gemini, addressing technical requirements and pain points. Supported sales processes with integrations and demos, boosting sales by 20%.

Designed, tested, and documented API specifications to implement customer use-cases. Debugged and deployed the SaaS platform and integrated AI/ML and LLMs into CX, improving efficiency by 20%.

Built tailored POCs and MVPs using Decisions no-code BPM for prospects, influencing deal closures. Automated workflows using JavaScript and Python, reducing workflow setup time by 30%.

Developed and maintained the Sports Data Hub, powering broadcasts reaching millions of viewers. Improved query performance by 25% by maintaining schemas and using GraphQL.

Designed and implemented API integrations between SaaS platforms using REST APIs, webhooks, and data pipelines. Diagnosed customer issues and resolved escalations to restore confidence.

Managed high-priority customer escalations by coordinating cross-functional resolution plans. Delivered technical consulting and solution guidance for enterprise customers using web-based SaaS platforms.

Developed custom scripts to improve system efficiency and performance. Co-authored development and testing suites, raising efficiency by 10%.

Certified as a Google Cloud Generative AI Leader, with certification valid from September 2026 to September 2029.

Pursued a Master of Science in Computer Science with a focus on AI/ML.

Earned a Bachelor of Technology in Computer Science.