Open to opportunities

suraj agrawal

@surajagrawal

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Account Manager and Customer Success leader driving client growth through data-driven operations.

India

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What I'm looking for

I’m looking for a role where I can own client success and account growth using data-driven reporting, strengthen long-term partnerships, and collaborate cross-functionally to improve retention, onboarding, and revenue outcomes.

I’m a results-driven Account Management & Customer Success professional with 12.5+ years of experience across real estate, hospitality, telecommunications, and FMCG. I focus on building long-term relationships while improving customer engagement, retention, and revenue growth.

In my current role as Account Manager (Client Data Management, Portfolio & Customer Success) at Housing.com (REA India), I manage client data operations, portfolio management, and customer success activities across my region. I use analytics and data-driven operations to strengthen engagement and performance, while handling onboarding, issue resolution, and service account management.

Previously at OYO Hotels & Rooms, I managed hotel partner relationships and drove portfolio growth through onboarding and key account retention. I worked on occupancy and revenue improvement, conducted competitor analysis and market surveys, and maintained MIS reporting and dashboards for management review.

Earlier, I supported business development and enterprise/MSME account handling at Reliance Jio, and managed e-commerce operations and customer resolution at Indiamart and Udaan through lead generation, cold calling, and relationship management. I bring strong B2B/B2C sales fundamentals, cross-functional coordination, and a consistent commitment to operational excellence and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Account Manager

Current

Housing.com

Jul 2024 - Present (1 year 11 months)

Managed client data operations, portfolio management, and customer success for real estate projects across the assigned region. Drove retention by handling onboarding, issue resolution, analytics, and MIS/reporting while coordinating with sales and business development teams.

Client Data Management Portfolio Management Customer Success Management Client Onboarding Customer Retention Data Analysis Stakeholder Management Market Research Account Management

Manager - Business Development

OYO Hotels and Rooms Pvt. Ltd.

Mar 2022 - Jun 2024 (2 years 3 months)

Managed hotel partner relationships and grew the territory portfolio by onboarding new partners and maintaining key accounts. Improved partner performance through revenue/occupancy strategies, competitor research, negotiations, and ongoing retention management.

Business Development B2B Sales Partner Onboarding Key Account Management Market Research Contract Negotiation Territory Planning

Assistant Manager (Business Development)

Reliance Jio

Feb 2020 - Mar 2022 (2 years 1 month)

Handled enterprise business development with a focus on customer satisfaction, growth strategy, and account management in the assigned territory. Supported MSME and other enterprise accounts, conducting research and analysis to identify market opportunities and manage ongoing relationships.

Enterprise Sales B2B Sales Customer Relationship Management Growth Strategy Market Research CRM Management

Assistant Manager

IndiaMART InterMESH Ltd.

Mar 2018 - Jan 2020 (1 year 10 months)

Managed e-commerce operations by coordinating with traders, manufacturers, OEMs, and wholesalers to support the business network. Resolved customer queries and complaints and onboarded new clients via cold calling while maintaining customer relationships.

E Commerce Operations Customer Relationship Management Client Onboarding Cold Calling Account Servicing B2B Sales Process Coordination

Sr. Sales Executive

Udaan (Hiveloop Technologies)

Jan 2017 - Jan 2018 (1 year)

Generated leads through cold calls and lead generation strategies while managing customer relationships and achieving sales targets. Onboarded and supported new outlets to expand coverage and coordinated operations to ensure smooth workflow for customers.

Lead Generation Cold Calling Outlet Onboarding Key Account Management Sales Target Achievement Stakeholder Management Customer Support Operational Coordination Network Expansion

Sales Executive

Classic Brush

Dec 2013 - Oct 2016 (2 years 10 months)

Managed primary and secondary sales targets by working with dealers and retailers across Chhattisgarh. Built and retained customer relationships through cold calls, communication, and negotiation to drive revenue growth.

Primary & Secondary Sales Retail Sales Cold Calling Lead Generation Customer Relationship Management Negotiation Sales Targets