Supaphen Niroula

Managed a cross-platform data migration of 400 organizations and developed Salesforce pipeline reporting to track progress toward monthly recurring revenue goals. Owned the Salesforce team's Jira backlog and prioritized initiatives in an Agile environment.

Directed onboarding for 100+ prospective customers and coordinated cross-functional teams to deliver seamless implementation. Led planning for the company's annual in-person conference, overseeing budget, vendors, and logistics.

Managed and prioritized the Salesforce product backlog, translating business needs into user stories and acceptance criteria. Facilitated Agile ceremonies and validated system enhancements through user acceptance testing.

Owned program planning, logistics, and resource allocation for 50+ annual events, increasing participant engagement by 13% and reducing costs by 8% while improving productivity by 25%. Supervised and mentored student leaders and partnered with leadership to prioritize resources.

Served as an advisor for 1000+ students and oversaw end-to-end admissions and onboarding for 200+ students. Leveraged performance reporting to identify trends and improve student success outcomes.

Managed student information systems to maintain accurate institutional data and guided students through academic planning by assessing individual needs and developing action plans.

Master of Education in Higher Education and Student Affairs from the University of South Carolina.

Bachelor of Arts in Psychology from Ohio University.