Jack Wright
@jackwright1
IT service desk manager returning to IT leadership after managing teams at Digital o2 and New Zealand’s Ministry of Education.
AustraliaWhat I'm looking for
At Digital o2, I managed a team of eight IT professionals in a multi-client managed service provider environment. I coordinated new-client onboarding and introduced workflow and self-service improvements using Rewst and Power BI.
At the Ministry of Education, New Zealand, I managed service desk teams and led the organization-wide Microsoft 365 rollout as a Service Desk Analyst / Subject Matter Expert. After a planned career break for international travel, I’m preparing to return to a full-time IT service management or IT operations leadership role.
Experience
Work history, roles, and key accomplishments
Career Sabbatical
International Travel
Mar 2026 - Present (7 months)
Planned career break for international travel; now preparing to return to a full-time IT service management or IT operations leadership role.
Service Desk Team Manager
Digital o2
Mar 2025 - Feb 2026 (11 months)
Led a team of 8 IT professionals in a multi-client MSP environment, managed new-client onboarding, and introduced workflow improvements using Rewst and Power BI.
Service Desk Team Manager
Ministry of Education
Jan 2022 - Jan 2025 (3 years)
Directed a team of 14 service desk professionals, sustained operations through government restructures, and led staff workshops to improve Microsoft application adoption.
Service Desk Analyst / Subject Matter Expert
Ministry of Education
Jan 2019 - Jan 2022 (3 years)
Led the organization-wide Microsoft 365 rollout, managed IT projects, and created technical documentation and training materials.
Education
Degrees, certifications, and relevant coursework
University of Canterbury
Bachelor of Science, Statistics
2015 - 2018
Bachelor of Science in Statistics from the University of Canterbury, completed in 2018.
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Computing
Microsoft Certified: Azure Fundamentals (AZ-900) certification.
AXELOS
ITIL v3, IT Service Management
ITIL v3 certification.
Kepner-Fourie
Kepner-Fourie Root Cause Analysis, Root Cause Analysis
Kepner-Fourie Root Cause Analysis certification.
Tech stack
Software and tools used professionally
Availability
Location
AustraliaAuthorized to work in
Salary expectations
Social media
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