anna User
@sunlitkohana
Technical Support Specialist at LLC «AVTOEKSPERT», supporting Auto.ru and Auto.ru Business users and improving support workflows.
Russian FederationWhat I'm looking for
At LLC «AVTOEKSPERT», I provided technical and informational support to users of Auto.ru and Auto.ru Business. I consulted clients on service functionality and site rules.
I processed incoming requests in Chatterbox and Yandex Tracker and maintained data in Excel. I also verified car transactions and approved compensations as part of Antifraud processes.
After my promotion to line 1.5 specialist, I participated in setting up and improving quality assessment processes. I also gave colleagues feedback on database deficiencies and participated in adjusting Chatterbox topics to simplify support work.
Previously, as a Junior Accountant at LLC «Accept», I kept primary document records and assisted with quarterly and annual tax reports. I also administered payroll, processed payroll tax filings, and calculated tax under the simplified tax system.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
LLC AVTOEKSPERT
Mar 2025 - Aug 2026 (1 year 5 months)
Provided technical and information support to users of Auto.ru and Auto.ru Business products. Processed incoming requests in Chatterbox and Yandex Tracker, maintained data in Excel, and participated in antifraud verification and quality assessment processes.
Junior Accountant
LLC Accept
May 2024 - Mar 2025 (10 months)
Maintained records of primary documents, assisted in preparing and filing tax reports, administered payroll, and calculated taxes under the simplified tax system.
Education
Degrees, certifications, and relevant coursework
Kerch State Marine Technological University
Bachelor, Economics
Bachelor's degree in Accounting, Analysis and Audit (Economics) from Kerch State Marine Technological University.
Tech stack
Software and tools used professionally
Availability
Location
Russian FederationAuthorized to work in
Salary expectations
Job categories
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