Looking for a job

Алексей Филосов

@0006331

Message

I resolve customer inquiries clearly and accurately while building payroll and client-service expertise.

Russian Federation

Message

What I'm looking for

I'm looking for a fully remote, international role where I can develop payroll systems, processes, compliance, and client-service expertise while delivering accurate, high-quality support.

I've supported clients directly in customer-facing roles in Moscow, resolving support requests and ongoing service matters through clear, professional communication.

I handle customer questions by phone and messaging, provide accurate information, and guide clients toward effective solutions. I document interactions, follow established workflows, and maintain service quality while managing multiple requests.

I'm focused on empathetic communication, attention to detail, structured problem-solving, and accurate record-keeping. I work comfortably in remote, asynchronous environments and can collaborate across time zones from Central Asia to Europe.

I'm building foundational payroll, HR administration, compliance, and reporting knowledge through professional development. I bring professional English at B2 level and native Russian to client service work.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

Client-Facing Support Roles

Communicated directly with clients to resolve inquiries related to support requests and service matters. Handled customer questions via phone and messaging, documented interactions, and followed established processes to maintain service quality.

Customer Support Client Communication Problem Solving Documentation Time Management Excel Google Sheets