Open to opportunities

Sunitha Sivaraman

@sunithasivaraman

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Dedicated professional with extensive experience in customer service and operations.

India

Message

What I'm looking for

I seek a role in a dynamic organization that values growth and learning opportunities.

I am a dedicated professional with over 15 years of experience in customer service and operations within the insurance sector. My career began as an Advisor at LIC, where I honed my skills in customer service and sales. I have since worked with various organizations, including ICICI Prudential and AVT BPO, where I specialized in insurance verification and revenue cycle management.

Throughout my career, I have consistently demonstrated my ability to adapt to new challenges and technologies. My technical skills include proficiency in Visual Basic, FoxPro, and various RDBMS tools. I am committed to delivering high-quality results and contributing to the growth of the organizations I work with, ensuring customer satisfaction and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Senior AR Caller

Current

Tekessance Software Solutions

Oct 2023 - Present (1 year 9 months)

Currently working as a Senior AR Caller, focusing on accounts receivable. Responsible for denial follow-up and resolution.

Accounts Receivable Claims Management

AR Calling

Phoenix Software Solutions

Mar 2020 - Oct 2023 (3 years 7 months)

Managed denial follow-up for accounts receivable. Performed AR calling to resolve outstanding claims.

Denial Management Communication

Senior Process Executive

Technosoft Corp

May 2008 - Dec 2010 (2 years 7 months)

Conducted insurance verification and performed AR calling. Handled workers' compensation and auto insurance denials.

Insurance Verification Denial Management

Senior Process Executive

AVT BPO

Feb 2006 - Apr 2008 (2 years 2 months)

Performed insurance verification for various cases. Managed revenue cycle follow-up processes.

Insurance Verification Revenue Cycle Management Claims Processing Data Analysis Communication

Process Executive

Netvision Cybertech Pvt Ltd

May 2005 - Jan 2006 (8 months)

Conducted insurance follow-ups and managed hospital accounts receivable. Performed insurance verification and scheduled appointments.

Insurance Follow Up Accounts Receivable Insurance Verification Scheduling Medical Billing

Customer Care Rep

ICICI Prudential

Oct 2004 - Mar 2005 (5 months)

Managed operations within the Life Asia system. Supported the branch underwriting process.

Underwriting Operations Management Customer Support Data Entry

Advisor

LIC

Jul 1997 - May 1999 (1 year 10 months)

Provided exceptional customer service and managed sales activities. Addressed and resolved customer grievances effectively.

Customer Service Sales Grievances Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Pentagon Academy Ltd

Master Diploma, Networking in Computing Technology

1997 - 1999

Completed a Master Diploma in Networking in Computing Technology. Gained proficiency in various programming languages, RDBMS, and application software.