sunil Kumar
@sunilkumar31
I troubleshoot network systems, improve uptime, and deliver clear technical documentation.
IndiaWhat I'm looking for
At Ample Technologies, I supported technical operations by troubleshooting software and network issues, escalating critical support tickets, and collaborating with teams to develop practical solutions.
I've performed preventive maintenance, identified and corrected system faults, and helped sustain high network uptime while minimizing operational downtime.
I also translate client requirements and issue descriptions into structured technical and business documentation. My work includes preparing incident summaries, impact analyses, reports, and client-facing materials using Excel and Word.
With a background in Marketing in Business Analytics, I bring data handling, SQL, reporting, and clear communication to technical support and documentation work.
Experience
Work history, roles, and key accomplishments
Consultant - Technical Support
Ample Technologies
Oct 2022 - May 2023 (7 months)
Provided technical support and escalated tickets to level 3 when necessary. Analyzed problems, collaborated with teams, and prepared technical and business documentation.
Education
Degrees, certifications, and relevant coursework
IIAM
Master of Business Administration, Business Analytics
2020 - 2022
Pursued a degree in Marketing in Business Analytics, focusing on data-driven marketing strategies and business analytics.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring sunil?
You can contact sunil and 90k+ other talented remote workers on Himalayas.
Message sunilGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
