Sunil GURUNG
@sunilgurung1
Customer-focused operations and communications professional with admin and claims experience.
What I'm looking for
I am a motivated operations and communications professional with hands-on experience in claims advising, administration, and event operations. I bring strong customer-service, reporting, and problem-solving skills developed across roles in claims handling, operations, logistics, and hospitality.
At Sitel Group I process and mediate client claims for the Airbnb campaign, researching policy and compiling evidence to resolve cases. Previously, I supported HR and operations at Ace Management, produced reports, coordinated communications, and maintained high standards of administrative efficiency.
I hold a Diploma in Engineering & Business from Nanyang Polytechnic where I collaborated on integrated projects and product development. I am proficient in Microsoft Office, Visual Basic (C#, C++), basic AutoDesk and Tableau, and I seek roles where I can apply my operational expertise and client-facing strengths.
Experience
Work history, roles, and key accomplishments
English Advisor (Claims)
Sitel Group
May 2022 - Present (3 years 9 months)
Process and mediate customer claims for the Airbnb campaign by researching policy, accumulating evidence, and resolving client issues to ensure accurate claim handling.
Operations and Admin Executive
Ace Management
Dec 2019 - Sep 2021 (1 year 9 months)
Performed administrative and operations duties, acted as main HR point of contact, produced reports from dictation, and supported leadership with communications and weekly operational updates.
Logistics Intern
Gemalto/Thales
Sep 2019 - Nov 2019 (2 months)
Supported logistics operations by handling DHL shipments, organizing invoices and shipping documentation, and scanning and filing critical records to maintain supply-chain accuracy.
Bartender
Goodwood Park Hotel
Jan 2015 - Jun 2019 (4 years 5 months)
Provided hospitality services including customer interaction, bar maintenance, and daily inventory duties to support guest experience and bar operations.
Education
Degrees, certifications, and relevant coursework
Nanyang Polytechnic
Diploma, Engineering & Business
2015 - 2019
Diploma in Engineering & Business with specialization in business servitization; collaborated on an integrated 3-year project developing a window cleaning machine and a pet food machine.
Bartley Secondary School
O Levels, General Secondary Education
2011 - 2014
Completed O levels at Bartley Secondary School.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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