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Filipa Pereira

@filipapereira

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I lead remote claims operations, resolving complex disputes, reducing risk, and improving team performance.

Portugal

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What I'm looking for

I'm looking for a full-time remote operations or claims leadership role across EU, UK, or global time zones, where I can lead distributed teams, improve workflows, use data to strengthen quality, and reduce operational risk.

I lead a 17-person claims mediation team at Foundever supporting a tier-1 global hospitality platform. I oversee high-stakes property damage disputes, escalations, SLA performance, fraud-risk audits, and payout accuracy.

I turn KPI analysis into workflow improvements, lead two high-visibility pilot projects, and present business reviews and recommendations to client stakeholders. I also coach teams on complex mediation, de-escalation, policy enforcement, and quality performance.

Experience

Work history, roles, and key accomplishments

Current

Team Manager – Claims

Current

Foundever

Aug 2025 - Present (1 year 1 month)

Directs a 17-person team of Claims Mediators handling high-stakes property damage disputes for a global hospitality platform. Partners with senior leadership to analyze KPIs, leads pilot projects, and presents business reviews to stakeholders.

Team Leadership Claims Operations Dispute Resolution SLA Management KPI Analysis Pilot Projects QBRs Risk Mitigation Compliance Coaching Mentorship Zendesk Salesforce Power BI Jira Slack Asana Google Workspace Excel

Team Coordinator – Operations & Mediation

Foundever

Feb 2025 - Aug 2025 (6 months)

Managed daily task distribution, case escalation workflows, and high-priority mediation cases. Delivered daily and weekly analytical progress reports to management, tracking financial targets and operational bottlenecks.

Operations Management Escalation Management Mediation Reporting Data Analysis Zendesk Salesforce Power BI Slack Asana Google Workspace Excel

Claims Specialist – Property & Damage Mediation

Foundever

Jan 2023 - Jan 2025 (2 years)

Mediated high-risk property damage claims with attention to detail, conducting thorough assessments and policy checks. Verified legal and policy clauses to ensure payout accuracy and detect discrepancies early to mitigate financial fraud.

Insurance Mediation Property Damage Policy Compliance Fraud Mitigation Attention To Detail Zendesk Salesforce Excel

Store Manager

Guimasetes

Jan 2020 - Dec 2021 (1 year 11 months)

Managed back-office operations, weekly financial reporting, billing accuracy, and team sales execution. Drove monthly revenue growth by marketing new product lines and optimizing client retention strategies.

Operations Management Financial Reporting Billing Sales Marketing Customer Retention Excel

Director's Assistant

Hotel Castrum Villae

Jan 2019 - Dec 2020 (1 year 11 months)

Streamlined back-office workflows, coordinated strategic vendor negotiations, and optimized F&B operational costs. Planned and managed group events to maximize profitability and adhere strictly to target budgets.

Back Office Operations vendor negotiation Cost Optimization Event Planning Budget Management Excel

Hotel Receptionist / Night Auditor

Monte Prado Hotel & Spa

Jan 2017 - Dec 2019 (2 years 11 months)

Oversaw check-in/check-out procedures, night audits, rate charters, and multi-channel client communications.

Front Desk Operations Night Audit Rate Management Client Communication Excel

Education

Degrees, certifications, and relevant coursework

NOS Business School

Training Program, Business

2020 - 2020

Training program covering advanced sales techniques, software tools, and client solutions.

ADERE Peneda Gerês

Modular Training, French Language

Modular French training completed at levels 1, 2, and 3.

Fundação Oriente

Certificate, International Politics

Certified International Politics and Middle East program.

ISCSP – University of Lisbon (ULisbon)

Bachelor's Degree, International Relations

2010 - 2017

Activities and societies: Board Member, Portuguese Association of Graduates in International Relations (2012–2014); Chairman of the Supervisory Board, International Relations Student Center (2011–2013).

Bachelor's degree in International Relations, covering global politics, economics, and cultural studies.