Akkshay Joshi

As a Customer Success Manager at Dashfi, I have dedicated over five years to ensuring customer satisfaction and happiness, achieving a remarkable 95% customer happiness rating. My role involves answering customer inquiries, creating standard operating procedures (SOPs), and writing help articles for our knowledge base. I take pride in my ability to build a better product through effective communication and a deep understanding of customer pain points.

Previously, I worked as a Technical Support Agent at ClickFunnels, where I managed technical support requests and resolved issues for customers. My experience in this role honed my skills in managing customer accounts and creating help documentation. I thrive on meeting new people, listening to their needs, and providing value in any way I can.

With a background in Computer Science and extensive knowledge in web design, SEO, sales, and marketing, I am well-equipped to tackle challenges in the SaaS industry. I am always eager to learn new tools and technologies, which I believe is one of my greatest strengths.