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Sunday George

@sundaygeorge

ServiceNow System Administrator and mechanical engineer, delivering reliable IT services and automation through ServiceNow and operational analytics.

Nigeria

Message

What I'm looking for

I’m looking for a role where I can own ServiceNow administration and incident/problem/change workflows, improve service reliability, and use automation to streamline support and operations while collaborating with teams that value clear communication and measurable impact.

I’m a ServiceNow Certified System Administrator with hands-on experience in IT Service Management, technical troubleshooting, and engineering systems. I configure ServiceNow instances, Flow Designer, dashboards, and incident management to help teams deliver efficient service solutions and stronger business process automation.

Across engineering operations and client support, I’ve focused on practical reliability and measurable outcomes—supporting strategies to sustain 99.99% uptime, training stakeholders, and using monitoring insights to reduce operational costs. I also bring teaching experience as a Teaching Assistant for Engineering Drawing, helping 514 first-year students master Mechanical Engineering drawing and SolidWorks, with 70% achieving grades above 70%.

Experience

Work history, roles, and key accomplishments

Junior Mechanical Engineer Intern

Ministry of Works

Jul 2018 - Dec 2018 (5 months)

Diagnosed and serviced over 40 vehicles quarterly, achieving a 98% customer satisfaction rate. Conducted inspections and performed engine overhauls, restoring 90% of vehicles to optimal performance within deadlines.

Vehicle Diagnostics Engine Overhauls Customer Support Technical Reporting

Education

Degrees, certifications, and relevant coursework

University of Cape Town

Master of Science, Mechanical Engineering

2025 -

Pursuing a Master of Science in Mechanical Engineering at the University of Cape Town.

ALX Africa

Software Engineering Program (Training), Software Engineering

2022 -

Activities and societies: Built problem-solving skills via project-based learning; gained hands-on experience with Linux, Git, and basic programming concepts; worked in a structured, deadline-driven environment.

Completed the ALX Africa software engineering training program, building foundational software engineering skills.