Open to opportunities

Charles Emenike

@charlesemenike

Message

IT Support professional coordinating tickets, user access, and operations to resolve issues quickly and reliably.

Nigeria

Message

What I'm looking for

I’m looking for a team where I can support users end-to-end—logging and resolving tickets, managing access confidently, and maintaining reliable documentation, so problems are solved quickly, expectations are clear, and multiple priorities stay organised.

I’m an organised, detail-oriented IT Support professional with 3+ years of experience coordinating technical requests, managing user accounts, and keeping day-to-day IT operations running smoothly. I track incoming support requests through ticketing systems like RAVE, prioritise by urgency, document clearly, and follow issues through to resolution—without dropping the ball.

I’ve managed onboarding and offboarding support, handled access permissions, and escalated complex technical issues with clear, detailed notes to reduce downtime. In previous roles supporting 100+ employees and improving system uptime, I also maintained asset and inventory records, monitored performance, backups, and antivirus tools, and supported users through both practical troubleshooting and instruction.

Experience

Work history, roles, and key accomplishments

Technical Support Advocate

Teknowledge

May 2022 - Jul 2023 (1 year 2 months)

Coordinated IT support requests in the RAVE ticketing system, prioritizing issues by urgency and driving them to resolution. Managed user accounts and access permissions, supported onboarding/offboarding, and escalated complex issues with clear documentation to minimize downtime.

Access Management Onboarding Knowledge Base Management IT documentation Active Directory Microsoft 365 Google Workspace Rave Ticketing System

ICT Instructor

Government College

Nov 2019 - Nov 2020 (1 year)

Supported staff and students with day-to-day technology issues, explaining solutions clearly across different technical skill levels. Maintained IT systems and basic network infrastructure to achieve 99% uptime and created documentation to reduce repeat queries.

Network Infrastructure Knowledge transfer

IT Operations Support Officer

Seplat Petroleum

Jan 2018 - Jul 2018 (6 months)

Served as an internal IT coordination point for 100+ employees, tracking requests and improving system uptime by 30%. Managed access requests via Active Directory and Microsoft 365, maintained asset and license records, and monitored backups/antivirus to flag anomalies early.

Active Directory Microsoft 365 System Monitoring Backup Antivirus Management Network Troubleshooting Vendor coordination

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Science, Management Information Systems

2015 - 2019

B.Sc. in Management Information Systems at Covenant University (2015–2019), with coursework including Database Management, Systems Analysis, Information Security, Network Fundamentals, and Programming Concepts.