Sumit Sumit
@sumitsumit
I lead customer service operations, improving sales, CSAT, and team performance.
IndiaWhat I'm looking for
At Concentrix Daksh, I lead sales-through-service and retention operations, increasing sales from 3% to 10% within three months. I was recognized as Best Assistant Manager for achieving an 83% CSAT benchmark across global partners.
I scaled a new line of business from 17 to 300 team members across two locations, overseeing performance while fostering teamwork and customer satisfaction.
Previously at Teleperformance, I managed customer care operations, KPI delivery, escalation management, customer satisfaction initiatives, and inbound quality audits. I also supported technical iOS and Mac calls and chats, helping customers find timely solutions while maintaining AHT.
I'm trained in TOPS and hold an Ace Trained Yellow Belt in Six Sigma, bringing structured process improvement, people management, reporting, and operational planning to fast-paced service environments.
Experience
Work history, roles, and key accomplishments
Oversee daily operations and team performance, driving sales and service excellence. Increased sales from 3% to 10% within three months and achieved a benchmark CSAT score of 83%.
Education
Degrees, certifications, and relevant coursework
Sumit hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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