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Aashish Ghambir

@aashishghambir

Operations Manager in BPO and customer service, managing Amazon seller accounts and digital marketing support at V5 Global.

India

Message

At V5 Global, I managed end-to-end accounts for a digital marketing platform serving Amazon Sellers. I supported KYC updates, website design, Google Analytics, listings and cataloguing, and Meta Ads.

At Provana, I managed client portfolios and account revamps, supported process ramp-ups, and assisted offshore teams with transitions and SOPs. I also reviewed service-level agreements and operational reports.

At Concentrix Daksh, I was responsible for operations delivery for Amazon across voice and chat, with a team of more than 40 members. My experience spans customer support and sales in BPO and call centre operations, including telecom, e-commerce, technical support, and travel.

Experience

Work history, roles, and key accomplishments

Operations Manager

V5 Global

Aug 2025 - Apr 2026 (8 months)

Managed end-to-end account management for a digital marketing platform for Amazon Sellers, including KYC updates, website design, Google Analytics, listing and cataloguing, and Meta Ads. Oversaw operational reports, client interactions, and team performance.

Digital Marketing Amazon Seller Central KYC Google Analytics Meta Ads Data Analysis Problem Solving Resource Management SLA Management Client Management

Deputy Operations Manager

Provana

Dec 2024 - May 2025 (5 months)

Managed end-to-end account management, revamp, LOB inclusions, and process ramp up. Analyzed and maintained client Service Level Agreements, implemented improvement plans, and handled client portfolio and escalation management.

Account Management SLA Management Process Improvement Transition Management SOP Development Client Escalation Management KPI Management Team Leadership

AM-Operations

WNS

Jun 2023 - Dec 2024 (1 year 6 months)

Managed operations delivery for customer support and sales for Delta Airlines (voice and non-voice). Oversaw downtime tracker, attendance, shrinkage, rostering, leave management, and performance management.

Operations Management Customer Support Sales Delta Airlines Attendance Management Shrinkage And Attrition Management Performance Management Training and Development CSAT NPS SLA Management

AM-Operations

Concentrix Daksh

Oct 2015 - May 2023 (7 years 7 months)

Responsible for operations delivery for Amazon (voice and chat), heading a team of over 40 members. Managed key KPIs including service levels, CSAT, and quality assurance, and drove operational improvements.

Operations Management Amazon Live Chat and Voice Support Team Leadership CSAT Quality Assurance Process Enhancement Shrinkage And Attrition Management Attrition Management Client Interaction

Team Leader- Operations

Omniglobe International

Nov 2013 - May 2014 (6 months)

Handled a voice team of 25 agents as a Team Leader-Sales for AT&T. Managed floor handling, team meetings, quality adherence, and login hours, and assisted with recruitment and selection.

Team Leadership Sales AT&T Voice Process Quality Adherence SLA Management CSAT AHT Recruitment

Team Leader- Sales

Radical Minds Inc.

Jan 2013 - Nov 2013 (10 months)

Handled a voice team of 30+ agents as a Team Leader-Sales for tech support. Managed floor support, team meetings, quality adherence, and login hours, and handled escalated customer inquiries.

Team Leadership Sales Technical Support Voice Process Quality Adherence Escalation Handling Recruitment

Team Leader

iYogi Technical Services Pvt. Ltd.

Sep 2007 - Jan 2013 (5 years 4 months)

Handled a voice team of 15-20 agents selling tech support (B2B and B2C). Conducted regular team meetings to ensure quality, and led, mentored, and motivated the team to achieve targets.

Team Leadership Sales Technical Support B2B B2C Quality Assurance Target achievement Mentorship